I had a very disappointing experience with this hotel. I stayed for 2 nights and was asked to provide a CAD 200 security deposit at check-in. After checkout, the deposit posted as a final charge on my card and I still have not received a refund.
The hotel repeatedly claimed that the deposit was refunded, but I do not see any refund on my card and they have not provided clear, traceable proof of the refund. Even more concerning, they asked me to provide a picture of my credit card and later requested full card details, including expiration date and CVV, which I am not comfortable sharing for security reasons.
I booked through Expedia and escalated the issue, but the hotel has still not resolved it. Because of the unresolved CAD 200 charge and the way the situation has been handled, I would not recommend staying here.