Residence Inn By Marriott Grand Rapids West

探索 Residence Inn By Marriott Grand Rapids West
8.8
非常好
來自 402 則評論
清潔度

8.8

房間舒適度

9.0

地點

9.4

服務與設施

9.2

旅行者評論 Residence Inn By Marriott Grand Rapids West

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精選評論
Charles
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
6.0
/10
14 幾週前評論

Expedia Group verified review

Great location, close to many restaurants and shopping. Also quite easy to get on local highways pretty quickly. Did not eat breakfast at all cause it’s your typical hotel breakfast with fake eggs. Rooms definitely show their age.
Deborah
icon-家庭
家庭
10.0
/10
17 幾週前評論

Expedia Group verified review

Staff very friendly
Byron
icon-業務
業務
10.0
/10
18 幾週前評論

Expedia Group verified review

Air condition was way too loud in my room
HEE CHUL
icon-業務
業務
2.0
/10
18 幾週前評論

Expedia Group verified review

Thank you. This hotel gave me the worst experience ever. I had my business expenses stolen from my laptop bag. I checked out early in the morning with a colleague. I asked about a refund because I was checking out three days early, but they said no, so I started moving on to my next schedule. About an hour later, I realized I'd left my laptop bag behind, so I went back to get it. Until then, I was incredibly grateful. When I received my bag back and checked its contents, I discovered the envelope containing the company travel expenses was missing. I went back to ask the staff, but the staff member who helped me check out and kept my bag repeatedly denied knowing anything. I couldn't understand how the money could have gone missing after only two hours. I'm certain the hotel staff searched my bag. The zipper wasn't where I usually put it. I stayed at the hotel for over two weeks and was satisfied, but ultimately, I was deeply shocked by the worst experience I've ever had, and the lack of ethics and integrity among American hotel staff. How can a customer search a bag they accidentally left behind? I wanted to report it to the police, but my next appointment was so tight that I didn't have time to report it or complain about losing my money. I was a foreigner, my next appointment was urgent, and I was so angry. I'll never forget the face of the employee who kept repeating, "I don't know."
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Theresa
icon-閒暇 家庭
閒暇 家庭
10.0
/10
19 幾週前評論

Expedia Group verified review

Room staff and staff in the breakfast area were very friendly and helpful.
Mario
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
8.0
/10
20 幾週前評論

Expedia Group verified review

Great service!
douglas
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
10.0
/10
21 幾週前評論

Expedia Group verified review

Great location A lot of dining options within walking distance Very nice breakfast with lots of choivesn
FRED M
8.0
/10
21 幾週前評論

Hotels.com verified review

we had a few insects in the room
Hillary
icon-閒暇 家庭
閒暇 家庭
8.0
/10
21 幾週前評論

Expedia Group verified review

I would have given this property 5 stars if it was just about the staff!! The staff at this hotel are excellent. They always have a smile and a greeting and go above and beyond to help in whatever way you need. Stephen and Tanya are so welcoming every morning at breakfast and are so helpful and kind. Unfortunately, we dealt with a bit of a bug problem and found ourselves killing quit a few cockroaches and earwigs during our stay, which was not nice. The good at breakfast was more than adequate and the room was mostly comfortable. The pool area could have been better with lounge chairs and umbrellas. Overall, I would stay here again because the staff is so amazon.
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Timothy
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
10.0
/10
21 幾週前評論

Expedia Group verified review

Clean. Good staff. Great breakfast.
Darlene
10.0
/10
22 幾週前評論

Hotels.com verified review

It was Great ad i plan to stay there again when i return in Aug breakfast was great clean neat fresh
Michiel van
icon-閒暇 家庭
閒暇 家庭
8.0
/10
22 幾週前評論

Expedia Group verified review

Antoine did a great job solving our airco issue. The breakfast guy is tripple A
DONALD
icon-閒暇 家庭
閒暇 家庭
4.0
/10
25 幾週前評論

Expedia Group verified review

This place is rough.
Francis
10.0
/10
27 幾週前評論

Expedia Group verified review

Downtown location provided easy access to dining options. Breakfast was good
Jennifer
icon-閒暇 與兒童同行
閒暇 與兒童同行
4.0
/10
30 幾週前評論

Expedia Group verified review

Hotel was musty smelling, bathtub faucet dripped all night, heat was super noisy and could hear everything from the neighboring room and bathroom. Would not stay here again.
Evelyn
icon-與親友同行
與親友同行
6.0
/10
30 幾週前評論

Hotels.com verified review

The staff was very friendly at every turn. Easy parking and a good location. The Residence Inn is lacking in maintenance however because the common areas had a funny smell. The carpet should be replaced, our bathroom sink had a slow drain and the toilet needed attention. The bedding was clean and very comfortable and the room was decent for an overnight stay but the hotel needs a lot more maintenance and attention to earn more stars.
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Carol
icon-閒暇 家庭
閒暇 家庭
10.0
/10
35 幾週前評論

Expedia Group verified review

The check in was efficient, very friendly and welcoming staff. Very clean room and comfy bed! Breakfast had options and was tasty!
Marilyn
icon-閒暇
閒暇
10.0
/10
36 幾週前評論

Expedia Group verified review

Room had some items needing attention ie dishes
Shauna
8.0
/10
36 幾週前評論

Expedia Group verified review

The location was perfect! Near shopping and restaurants…very convenient.
Laura
icon-與親友同行
與親友同行
8.0
/10
38 幾週前評論

Hotels.com verified review

We appreciate the friendly, helpful employees. The room was clean, cozy and comfortable.
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