Très bon établissement Le cadre était magnifique , les chambres étaient spacieuses , la cuisine était très bonne et variée Le personnel vraiment très pro ( Marcos du ginger bar était très agréable ) Cependant un petit bémol mérite d’être mentionné Il aurait été appréciable que l’hôtel nous propose les activités extérieur offertes comme mentionné sur l’application ( mirador del rio et jardins des cactus ) cela aurait permis aux clients de profiter pleinement de toutes les expériences disponible . Malgré cela notre séjour a été mémorable et je recommande vivement cet établi à tous ceux qui cherchent à se détendre dans un cadre idyllique .

Cet hôtel nous a été vendu comme étant sur une plage de sable blanc avec transats, parasols et serviettes de plage. Et, si l'hôtel est très bien, il n'y avait absolument pas de plage !!! Nous avons été reçu sur place par une manager qui était désolée mais que c'était la description d'Expédia qui était fausse, qu'eux n'y étaient pour rien ! Qui a raison ? Mais nous, nous avions choisi cet hôtel pour sa plage et même s'il est vraiment très bien, nous sommes très déçu des arguments de vente du descriptif fait par Expédia, ils sont faux et mensongers…

Nous avons passé un agréable séjour. Merci

The hotel is fabulous and the food was really good too. The only small issue I had was the lack of explanation/clarity of the "reserve" option that has an exclusive access lounge and access to both swimming pools, instead of just the one.

My friends & I came for a relaxing break just to spend time with each other, decompress & relieve stress. We were able to do that here because the ambiance allows for it. All the neutral tones provide that calming feeling you'd want. The crowd is more...mature. Many were the basic European couple or family & it looked like they were of retirement age. As an observation, there weren't very many of us mixed variety guest in the 30's range aside from us & a speckle of others. However, we weren't going for a party scene & we had each other so it wasn't a big deal. Many nights they had a live band & the Entertainment Coordinator was great at hyping up the crowd to dance & enjoy the vibes. There are three restaurants that require reservations so make those in advance if you can. Also be mindful that La Graciosa has a tasting menu for dinner. The all you can eat had a pretty decent turnover of new food being replaced when it first opens but when they're about to close thats when you see the dregs of what's left. If I had to complain about that it would be some of the meats could be a bit more seasoned (more of a preference issue) & I would have wished they had longer time slots for each meal session instead of feeling rushed. I knocked off a star for the service is because: 1) we were not provided the rooms we requested but they tried to compensate by giving us access to both rooms. 2) We didn't get quality CS from Rafael at the Shack. I had to go request for it. We'd return though

Superb food. Exceptionally clean. Every member of staff consistently very good or above resulting in excellent customer service. Yoga instructor amazing. Gym good standard.

Great experience and the staff delivered a superb service.

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Nice and clean hotel. Introducing more activities would keep the hotel lively. It was too quiet at times!

Excellent room with sea view, well serviced. Helpful friendly staff. Good quality food with plenty of options.

We really enjoyed our stay at this hotel. The staff are fantastic so helpful and friendly. This was our second time at the hotel and both times have been fantastic. We took part in the various activities in offer which were great fun.

Exceptional

The pools should have been heated

Essen und Getränke hervorragend. Sehr freundliches Servicepersonal.

Nice hotel well situated on the beach. the weak was the pool which was not heated asd thus impossible to use ! first time in the Canaries Islands with a none heated pool (in a 5 stars hotel) The food was not at the right level and the buffet was not very varied and everything was cold We tried 1 of the special restaurant : La graciosa : Service was poor and the food really not good ! A good point : the Gym was very well equiped and very well situated on the beach. i took some personnal coach sessions which were very cool

Lovely hotel , clean comfortable rooms, Good choice of dinning options. Activities and entertainment excellent Plenty of loungers around the pool. Great for a peaceful getaway , would return and recommend

A genuine 5 star destination, loved this. I’ll definitely be back!

We are just got hone from a 6 night stay. Staff,food fantastic along with verything else the only down side was that the pool is freezing so couldnt go swimming. Which is the one thing i love doing.xx

Adults only

It’s our second stay here, absolutely fabulous. Spacious and beautiful big hotel, service given is perfect and the sea view rooms, well what a view ! We will be back