Everything is good

The accommodation was comfortable and within walking distance of the downtown area. It also had a convenient parking lot. We really liked the accommodation overall, but the only drawback we encountered was that the drainage in the bathroom shower was not very smooth and water would often pool.

Great location, clean room

Loft room was unique, like memories from the past.

The brunch is really good

For the price rooms should be more up to date but as most hotels as long as it’s full most of the year and making money why bother upgrading.

Always a great stay. Clean, comfortable & convenient to downtown Banff. Covered parking is great.

Was amazing

Very nice hotel and staff!

Excellent location, good staff, Value wealthy , Reasonable price.

Clean room friendly staff

Le personnel nous a accueilli très chaleureusement. Tous étaient très avenants et sympathiques. La chambre était spacieuse et confortable. Tout était très propre. La salle de bain n’était pas très fonctionnel pour le nombre de personnes - pas d’espace de séchage pour les serviettes.

Great spot. Clean with friendly staff.

The front desk staff was excellent and very helpful

We were able to check in early and park our vehicle so didn't need to look for other downtown parking. Very iformative and pleasant checking in and out.

Parking was a little expensive per night and the parkade height was low at 6 ft at the highest point.

Great location. Nice coffee shop near and great restaurant on site.

Overall, the room was very comfortable, the staff were all very friendly, and the location was excellent. We really enjoyed our stay. It is a great hotel, and we especially appreciated that it is pet-friendly. The hot tub was also very relaxing. The only two inconveniences we experienced were with the bathroom and the fridge. The toilet kept getting clogged, and we had to ask maintenance to come fix it every day. We actually felt a bit bad having to call them so often, but it did make our stay a little inconvenient. Also, the fridge seemed to be too cold. It should have been set as a refrigerator, but the milk we put inside froze overnight, so we couldn’t drink it. Other than these issues, everything else was great.

Parking was gredt and very inexpensive. Staff are very friendly.

Very good service and great room.