Everything is good

The accommodation was comfortable and within walking distance of the downtown area. It also had a convenient parking lot. We really liked the accommodation overall, but the only drawback we encountered was that the drainage in the bathroom shower was not very smooth and water would often pool.

The room was not clean at all.

Staff were lovely and provided thoughtful free amenities- bear spray and e-bikes to use around town. Location can’t be beat.

The hotel was very clean, the room was clean, the staff was friendly. The restraunt in the hotel was absolutely amazing. I will be staying here again!

none

Really comfortable beds, close to downtown restaurants and attractions . Farm and Fire in the hotel has great food. I had supper and breakfast there

Walking distance to downtown is great.

Everything was amazing !

Good stay

We had an excellent stay. A memorable one.

The room was a little dated, but it was clean! The bathroom was updated- staff were friendly and helpful. Awesome location- walkable to everything in town.

Walking distance to Banff Restaurant, shopping and activities.

Staff are amazing. Kelly at the front desk went over and above. One of our travel group had some back issues and Jelly got us a loaner wheelchair. Just great staff! Very friendly and helpful

Hotel is charming and super close to Banff Ave. The rooms could use with a little refreshing - a fresh coat of paint on the walls and ceiling would be nice. The room and bathroom were clean and fresh. Staff was helpful and friendly. Restaurant was excellent- best dining experience we’ve had in awhile. Great food, drinks, and staff.

Great spot to stay.

Clean room

Wouldn’t stay again. Nothing awful but nothing to write home about. Pretty loud partying that required calls to the front desk. Restaurant downstairs is amazing!!!

We were disappointed in the cleaning staff. Other than make the bed, they didn’t clean and didn’t even replenish our coffee or take away used coffee mugs. D On the positive side, staff ( special mention to Melody) went out of her way to get us set up on the complimentary e-bikes. A+

Overall stay: good and will book again if needed Price: expensive when compared to other places stayed for same price and service Amenities: Room in fair condition, bathroom had broken items which caused major inconvenience at times Service: Excellent specially Kyle with room maintenance staff went above and beyond, from reception girls pleasant and great to deal with