We’ve booked one night here at first, then we decided to go there one day before and booked one more day. We told the reception lady when we arrived check in, she said it’s ok, no need to do the check in again and we could stay in the same room. The next day at ten mins before ten, a housekeeper locked on our door and told us to check out. We’re surprised and told her our case, she told us to check with the reception. Then the reception said we’ve to check out and come back by 4 to check in again. To our disappointment, we asked if we could have other options, she said pay for late check out until noon only 🙁, Whats the point? After we’ve packed all things to get out of the room, another lady walked by and told us we could stay and keep the room, we appreciated her so much. Then the reception phoned us and said we could stay and we asked if there’s housekeeper cleaning, she said yes and we told us we’ll leave at 11am and let her inform them to do housekeeping. We went back at the evening and found that no housekeeper came do the housekeeping, nothing refilled at all. We’re very disappointed with the communications of this hotel and hope they will improve in the future. The pool was good but need to pay. The name of hotel is confusing.

Friendly and helpful staff

The room we stayed in had water regularly dripping out of the bathroom light. It was concerning but there was no one on reception to report it to. There’s also an hour stopper on last admission to the pool. We didn’t get to the room until 10mins before last admission so we couldn’t enjoy all amenities.

Gym closed a 19:00, pool closed, breakfast not until 7, chef refused to poach an egg, smell in room unbearable, windows locked so can only open part way in 34 degrees with no air con. Room not made up during stay. No usb in rooms. Common areas need refurb in the 90’s - avoid

Receptionist stitched me up and put me in a room with no windows. I have MS and couldn’t cope and I slept in Car. Had another night booked but was refused refund and was rude too and whatever . I stayed some where else. Staff not that good, in fact rude and enjoy others misery . hotel is cheaper for reason

Pool was closed hotel didn't contact to say so was very disappointed as the reason I booked was wanted a hotel with pool to use

Functional, but very dated and under loved hotel.

I had a Large Double Ensuite Room. Quiet Location. To Improve :- Do not use an Extention Lead for the Large TV - a hazard for guest to wheel the extension lead to a socket Drill the TV into the wall facing the double bed The chairs around the table looks like a meeting room - please remove and the office chair opposude the dressing table does not match. Decor is outdated. Perhaps antique decor as it would suit the hotel and buildings Cold table in bath is hard to turn Sink is blocked in bathroom needs to be unplugged Rusty metal taps and plugs needs to be polished Dryed flowers are outdated fresh flowers are better ie roses and champagne for Guests Fridge was dirty needs a kitchen cleaner and dusty underneath too low needs to be put at a safe height to avoid back injury. Curtains are winter and should be summer Garden has huge potential ie a strawberry garden with herbs. Its overgrown. Windows are broken locks are not attached. Note pad and paper essential. Not enough Tea bags too many herbal teas. Leather polish for sofa. Wallpaper damaged needs re painting to lighten room with pictures Art / Hampshire History as location is beautiful. Dutch German and French translation please. Walks nearby with a guide to walks with pack lunches available. Bus routes and shops. Excellent hospitality.

Called hotel before booking and asked if pool was open to be told yes Booked room get all the way there to be told pool was closed I could of booked a different hotel if I was told

The staff are lovely, very helpful. Room was gorgeous, just like being at home. The whole hotel was extremely clean. Will make this our hotel when coming back to see friends and family.

Avoid, paid a high price for single room without a window. No air conditioner or fans available.

Unfortunately no draft beer at time of stay disappointed 😔

Ask for a fan for your room this summer.

Booked this hotel because of the pool and gym which I used every day. Be aware that there are swimming lessons on a Saturday morning so you won't get a quiet swim then, but great at other times. There is an additional charge for this. Had to swap rooms as the fan in the bathroom wouldn't turn off, but the staff were really helpful in finding another room. There are areas of this hotel which need some attention, but it was clean, and the bed was comfortable and I slept well.

It was colorful room and wonderful view as well

Very easy to book and check in great rooms clean and tidy .staff very friendly and helpful nice soft relaxing leather sofas in bar area. Over al a very nice hotel

The property once looked beautiful, but now looks sad. The outside has signs of neglect. The common areas are better than the bedrooms, but still show signs of needing improvement. Our room was uninspiring and the bathroom clean, but tiles and ceiling in shower mouldy. The toilet seat was stained! Breakfast was ok with a small selection of pastries, cereals, juice and cooked items. But tinned mixed fruit and plastic bread not good! We stay in hotels a lot, but this one would not be recommended by us.

When we arrived we wanted something to eat but was told they weren’t doing food because there was a wedding on, we arrived at 8.20 pm and was tired luckily we were able to order a pizza in. The room was ok the bed was comfortable When I went to have a shower the next day the shower wasn’t working I telephoned reception and they offered to find us a different room to shower in. Which I d clined because it was a faff and my husband has disabilities so not so easy for us. She offered us a complimentary breakfast which we also didn’t want because we weren’t hungry. I was told there was no maintenance staff working so I asked if a housekeeper could come and I was told they were not available No offer of someone to come and look at the shower at all. I was told it was working the day before but it must have broken over night . In the corridor outside room 115 the carpet was soaking wet as it squelched when you walked in it. They have obviously had a leak. The plug socket in the bedroom was broken and we couldn’t put the plug in. Overall the hotel was barely just ok. It’s very run down, staff didn’t seem to care about solving the problems When we checked out the man in the queue before us was also complaining about his room.

Didn’t have air conditioning in our room

Not very clean and dated. Window had a whole in it - which did not make it any cooler - it was like a sauna.