We’ve booked one night here at first, then we decided to go there one day before and booked one more day. We told the reception lady when we arrived check in, she said it’s ok, no need to do the check in again and we could stay in the same room. The next day at ten mins before ten, a housekeeper locked on our door and told us to check out. We’re surprised and told her our case, she told us to check with the reception. Then the reception said we’ve to check out and come back by 4 to check in again. To our disappointment, we asked if we could have other options, she said pay for late check out until noon only 🙁, Whats the point? After we’ve packed all things to get out of the room, another lady walked by and told us we could stay and keep the room, we appreciated her so much. Then the reception phoned us and said we could stay and we asked if there’s housekeeper cleaning, she said yes and we told us we’ll leave at 11am and let her inform them to do housekeeping. We went back at the evening and found that no housekeeper came do the housekeeping, nothing refilled at all. We’re very disappointed with the communications of this hotel and hope they will improve in the future. The pool was good but need to pay. The name of hotel is confusing.

Helpful staff

Roo

Room had mold one curtains, walls, sinks. When I asked to change room was told no more rooms but could upgrade to family room (traveller of one)

Creaking floor boards in room and 1st floor corridor Noisey fan never swithing off can hear others in rooms next or above Only one price for Meal (you must have 3 courses) Not customer care I think Sauna and Steam room a few issues temp etc Well I stayed dry inside

Room was ok. Food a bit pricey so ordered to room. Stayed for work.

The room has some issues but the hotel should look at them

Was good

Staff great, room a bit smelly, but didnt complain

Parking -excellent. Helpful staff.

Everything fine ample parking

Customer service was absolutely poor. I was waiting at the counter while staff were talking about vouchers with their backs turned to me. I pressed the bell to get their attention, but I was totally ignored. Eventually, I got checked in, and this time the room was better than last, but it still didn't have a mixer tap, so that was inconvenient. I'm assuming all rooms are like this and would say they all definitely need an upgrade.

The room wasn't cleaned properly; there were spider webs hanging everywhere. The hot and cold water taps were separate; it would have been ideal to have a mixer tap. It definitely needs updating. It was noisy, so I couldn't get good rest.

Room small and noise from rooms both side coming threw the walls Went to order food in the bar to be told close early Shower system needs updating Had to pay for gym suana was not informed by H.com discount if done on booking

The staff were courteous but thin on the ground. Dinner booked for 6pm we ended up waiting an hour and a half for our main course. There were only 15 people in the dining room. The starters were reduced to a choice of 2 at the start. These arrived luke warm. By the time we got to desert 2 hours later my choice was no longer available. The standard of food served was poor. Some people left the dining room asked for refund and ordered a deliveroo which did arrive quicker than some people's mains. The staff were doing their best but everyone believed this was a management issue.

the Room was nice and big and clean

TV and Wi-Fi are not working, and the blower in the bathroom is buzzing all night. Your procedures are inferior.

Nice hotel, good for short stay

Main issue was it was quite cold and they had not turned the heating on in rooms. Got several excuses, goes on for 4 hours then off for 4 hours, only just got HQs permission to turn it on, will take some time, but in 2 days we had 0 heating. No spare bedding in room, eventually after lots of complaining they found one rather tired looking fleece blanket for our twin room.

Rude inhelpful staff. Room was dirty