Toilet seat was not cleaned (had piss on it….) on arrival, with boogers on the wall next to toilet paper. Room was okay and mattress a bit firm. What was horrible is that every little noise could be heard as if it was next to me. While the room was next to the stairs, the noise was unbearable and made my sleep horrible. Friday night was the worst, while noises from the stairs could eventually be bearable, guests would scream, talk and laugh all the night, waking me up multiple times. Could not recommend anyone a stay there.

-propreté du tapis dans la chambre questionnable -peu de communication entre les membres du personnel, semble manquer un/e coordonnateur/trice -personnel peu souriant et accomodant -pour 200$ la nuit, on s’attenderait à un meilleur confort, propreté et prise en charge

This was by far the worst hotel we’ve stayed at in a while. The hotel was full of very intoxicated people being very loud all night long. They were screaming, banging on doors and being obnoxious at 2 am. The room was boiling hot and the thermo pump wasn’t working. It constantly made a very loud noise all night long that kept us all awake. The shower head was shorter than I was, and I’m 5ft10. When I went to the front desk to see if we could be moved or someone could take a look at the problem with the thermopump, I was told nothing could be done. We spent almost 500$ for a weekend there. It was not worth the price at all. No one comes to clean your room during your stay. I would give it 0 stars if it was possible.

Adéquat

BEDS ARE TERRIBLE! With the price you need better mattresses

Propre, accueillant et resto

Confortable, propre, tranquille, tous les services nécessaires y étaient

The public jacuzzi was a dream come true after a long day of skiing. Beautiful room, clean, able to microwave leftovers. Close to restaurants, grocery store and pharmacy. I felt blessed to stay here :)

C’était correct

Très propre. Bon services. Le parc pour enfants il manque un peux de matelas par contre mais sinon rien a dire.

Vieux

Chambre vieille, manque un peu d'amour et l'insonorisation est à travailler. Lit confortable.

L'hotel manque un peu d'amour au niveau de la piscine et du spa.

Yes the room was okay also the staff

TRES PROPRE LA CHAMBRE

Système d'eau qui passe dans la chambre. Le bruit d'une douche qui coule toute la nuit... très désagréable. Chambre 417 ou 415 je ne me souviens plus.

Pas de déjeuner et service au desk désolant

tout etait parfait

Ils n'ont pas annulé ma réservation. J'ai fait la réservation par erreur (une journée de différence), mais l'hotel a décidé de me charger quand même. L'hotel n'était pas plein d'une façon l'autre, c'était leur décision. Expédia/Hotels.com ont essayé (ils m'ont aidé dans le passé). Je ne retournerai plus à la Saguenéenne.

Vieux