Breakfast in the room was delicious

First overnight trip with our newborn baby (3 months old) to celebrate Mother’s day. Lovely, welcoming, greeting and checked into a fabulous room. However, a few hours into the evening we noticed an electrical beeping noise just outside our room which we knew would keep us (and the baby) up overnight. Front of house staff came to investigate and identified the noise in a small attic space just outside our room and said they would work to fix the problem. In the meantime we went to the Resident’s Lounge for a relaxed dinner. Having ordered our food, I received a call to say the problem could not be repaired but that we would be moved into a new room. I left the restaurant to pack up our stuff so that the staff could move our bags. The food arrived in my absence so my wife asked if it could be delayed until I returned but incredibly rude Resident’s Lounge staff scorned that they had waited as long as they could, sending my wife into tears. Extremely disappointing sequence of events. We raised this with Catherine, the duty manager, who thankfully could not have been more helpful. She took the time to listen, apologise and took the cost of the meal off our bill. She has since e-mailed me to apologise once more and to tell us that she would personally take care of us on any future visit to Cliveden. I am grateful to Catherine but, given the price point, the overall experience was not fitting of such a hotel.

Exceptional in every way. Excellent location, beautiful and spacious room with characters as well as very friendly staff.

Great service from staff

Our entire experience was magical. We wouldn’t change a thing. The most special place. The staff is exceptional and the venue is absolutely stunning. Lady Patty

Everything was absolutely perfect . The room was beautiful and very comfortable. All the areas, including the Spa, are well appointed and clean and the staff is excellent - well trained, friendly and courteous. A relaxing fabulous atmosphere. The staff couldn’t do more for us and always with a smile.

Caroline at the front desk was so lovely & cheerful ! She overheard we were coming to look at Cliveden for our wedding venue & wanted us to feel the experience & excitement so very generously upgraded us! All staff very welcoming - The facilities 10/10 especially the spa !

Our stay was lovely especially the spa team who were very courteous. A big thank you to Naresh who works at the spa restaurant, he was so friendly, helpful and wonderful!

Amazing service and food. Can’t fault it.

Perfection and historical elegance at the highest level. The most comfortable bed I have experienced in a hotel in many years. The grounds inspire with their cared for beauty. The architecture of the manor house is extraordinary. We shall be returning!

All around excellent

Amazing property in the middle of the forest

Fantastic property! Like going back in time.

Absolutely brilliant location - the staff are excellent and the setting idyllic. Everything from the tour of the house to the boat trip along the river was excellent.

Very impressive grounds and service.

After staying several years at this hotel, it continues to be an icon with everything you need including restaurants, bar, indoor and outdoor pool and gardens. Excelent service that help you on everything you ask. Hope to stay there again next year.

During the day the lobby is a zoo with day trippers. Staff are kind in general but overwhelmed

Loved it. They treat you like Royalty

Staying at the iconic Cliveden house was wonderful and staff & service were fantastic. We enjoyed the spa and swimming in the famous pool BUT we were rather underwhelmed by our dinner. I ordered sole and this was decidedly average especially given the prices. Breakfast was lovely though!

Staff need promoting rather than being responsive or proactive