This is the worst hotel I’ve ever stayed so far by hotel.com bookings! No customer service at all!!! We all had to wait so long for someone to come out of the front office for checking in! And they were not in mood of helping their customers, everything were turned down and ‘NO’! One of the guests had no choice but changed to Double-tree immediately after checked in! The frost desk simply doesn’t answer any calls fm rooms, they just said ‘will call u back’ and hanged up, but never called back. I had to walk at least 3-4m to get to the front desk for a very simple question regarding their spa facility! No comparison whatsoever to the MERCURE chain hotel in Germany! Breakfast is not good too! Anyway, would never be back again! Will make a serious complain to C.S. after return.

Lovely garden with lake

Nice old building. Pretty outside, and indoor rooms quite nice. But generally a bit older in interior, and lacking some things (like air conditioning) that would have been nice.

Great staff and receptionist were very helpful what a beautiful setting with gardens and lake rooms are very tired and dated with no air conditioning spa good and food/drink was nice would return

Clean, all amenities working, delightfully relaxing couple of days away for work in lovely surroundings.

I was pleasantly surprised by how comfortable and welcoming this hotel was. Parking was difficult to find during the day but by the evening there were plenty of spaces. The staff were very helpful and went out of their way to help me get a travel cot. The bed was comfortable and and curtains near to blackout. Breakfast was nice - and they made me some veggie sausages which were actually good! The swimming pool was lovely and hot, and the spa facilities were clean and we enjoyed our stay. The rooms are dated but clean.

The big room was clean and in good condition. However, the shower did not have sufficient water pressure. Overall it was fine and close to the reception and restaurant/bar. Good parking Super gardens for fresh air.

Place was excellent and staff were so nice and helpful, we had our wedding day on the night before coming and didnt have our phone chargers and we asked reception and got a phone charger to borrow, no extra cost, no time it has to be back so it was great! Breakfast was Amazing, one of the best ive had so cant fault that. Spa area could need some improvement, there was quite a lot of mold around and smelt quite strongly in some areas, also the pool area was supposed to be a relaxing atmosphere with no splashing and no shouting, yet we had at least an hour while we were there with shouting kids, splashing water at eachother and bombs in the pool which is in No Way relaxing. Other than that, great stay and I want to come back again!

I paid a bit extra for the Privilege room and it was well worth it, I had a massive bed, a little table with a couple of armchairs, and a mini-fridge! The bathroom was lovely. unfortunately one of the radiators in my room was stuck on but with the windows open and the fan blowing it was a comfortable temperature. Although the swimming pool had quite a lot of bits floating in it, the Sauna was great and the rest of the spa facilities were brilliant. I had two treatments done during my stay and thoroughly enjoyed both. The breakfast selection was amazing! As well as the usual cooked breakfast items, there were cereals, nuts, seeds and dried fruit, alonf with a choice of bread, crumpets, croissants and pain-o-chocolat, and also a choice of cured meats, salami, fresh fruit and salad! Something for everyone!

Nice setting, comfy well equipped rooms. Spa facilities pretty grim. Food in restaurants basic but acceptable. Service in bar, restaurants, reception challenged by understaffing, which sadly is a sign of the times not a criticism of those working. Overall ok value for money for a business trip.

Everything was fine at the hotel. I was very dissapointed that the Spa wasn't working as that was one of the reasons I chose this hotel.

Been here before and it was wonderful. Went back for a second trip and the spa facilities were closed for the entire week and we weren't notified prior. This was the reason we booked the stay. The food options were limited in both restaurants using the same menu and the rooms were dated and need a little love. Overall, slept well but probably wouldn't stay again.

Stay Wednesday 8th April - Sunday 12th April. Rm 233. Bathroom basin tap very stiff to operate. Either full-on or trickle. Mentioned to Reception twice. Once on Thursday morning and again on Saturday morning. Nothing was done to fix it unfortunately. Cleanliness - I’m sure Housekeeping staff are doing their best but overflow outlet in basin mouldy and slimey. I cleaned it myself. Also all around underside of basin surround. Decor/fittings. Please could there be heated towel rail in bathroom. Bathroom cold and clinical. Would pay extra for this but as single guest I don’t need huge Privilege room. Big room doesn’t enhance my stay. Decor is dull, depressing, tired and shabby and doesn’t co-ordinate. Light fittings in bathroom are rusty. Lighting inadequate, makes room look dingey with the dark walls. Shaving mirror too high for doing make-up. Staff polite but shame that maintenance staff didn’t get to fix tap. I am a regular guest because I like the quiet grounds, and the on-site parking and it’s very near to where my daughter lives but not in city centre.

Lovely staff Big room (privilege room) with excellent shower Breakfast buffet was great

Stay here often and usually very good. This time, my double room was clearly a twin with the beds pushed together, as one of the headboards was half over the bed and half not and there was a light switch behind our heads and only one bedside table. Despite being told at reception that all facilities were working, the jacuzzi wasn't, nor was the shower by the pool and the steam room broke down on the second day.

Nice room, big bed, good shower except for grip bar sticking into my back! Great staff, nice coffee shop thingy. Not bad!

Had a lovely stay. Staff were lovely. Rooms had everything thing you need. Breakfast had loads to choose from.

Lovely kyren Wilson suite, wasn’t expecting a balcony with sunbeds, massive bed, spacious room, shower a bit over complicated for a hotel room, heating played up overnight but fixed in the morning, nice towels, coffee machine ok, modern bathroom lovely and bright, main room well maintained even though old, one usb socket didn’t work under telly Breakfast fine, enough selection for us Grounds look lovely, path around pond/lake could do with some summer TLC Parking free and we always got a space Lovely stay

Room was clean but very dated. Had to request hand soap and body wash from reception but staff was very helpful. ‘Spa’ had a number of issues. The jacuzzi was broken and there was no bubbles and the shower downstairs was broken so could not shower after using the steam room. A lady said it had been like that for over a week. Reception and bar area was nice and breakfast offered a wide choice. Location was convenient for where we needed to be. Bed was comfy.

Disappointed this stay with the clientele staying. Didn’t use hotel apart from sleeping and one drink at the bar which wasn’t a pleasant experience