非常安静宽敞

We saw a mouse in the room

第一天抵達已經晚上9點左右，飯店前台才說重複訂房，當晚沒有房間可以給我們住，並要求我們帶著小孩住到附近另外一家等級低的旅館，而該旅館床鋪床單上很多根頭髮頭髮，感覺床單根本沒有換過，飯店只說房費不收，卻沒有任何的解釋到底為什麼會重複訂房，還有到底是如何選擇哪一組旅客要搬到另外一間旅館，

Great hotel, and great leisure facilities

The room was big, clean but basic, the bed was huge and comfortable. There was no fridge and a bit low grade complimentary hot and cold drinks.The bathroom was spacious with a good shower. There is good parking. It was basic, clean and functional. I used the pool which was a great bonus.

Nice hotel a little bit tired in places. Evening food menu limited and expensive no bitter on tap only larger. Nice seating areas with air conditioning. Highlight is the breakfast excellent value would recommend Inc this in your booking. Unfortunately rooms were unbearably hot air con advertised on junior suite is not available. Coffee and condiments not replenishment on room clean. Would not book again. Staff we great but obviously not enough for the number of guests

Good location and good sized rooms, busy at breakfast but food replenished well. Overall the hotel looks tired and rooms in need of refurbishing. Bathroom mirrors showing damp/mould damage, lights not working, reception staff a big robotic when checking in.

I have stayed here a few times in the past, and it was a nice stay. this time, it feels as if the maintenance has fallen behind a bit over the years. the shower leaked all night with a constant drip, the bed was a bit unconvertable

This is a lovely hotel, very nice everything ! From Staff ,food, rooms, free parking It has a lovely conservatory overlooking a nice large courtyard to sit out in Could not fault anything It is about 8 miles from the centre in a small village

Breakfast pretty good. Loved the summer fruits and yogurt.

When we entered our room it smelled damp and was unbearably hot, with little air despite the windows being open and a desk fan on full blast. There was an air conditioning unit in the room but it was broken. We were told we had to prebook aircon. We were given another room after complaining which was in a cooler wing and were supplied an additional fan. This room also had an air conditioning unit but it was not working. We managed to sleep okay with open windows and additional fans but were not overly impressed regarding the explanation over aircon availability. Unlikely to book again.

Great little base for travelling in to Oxford. Breakfast was good. Pool was very handy for the kids. Only downside being you can only take the children in between 8:30-10:30am and 15:30-17:30. Obviously it’s because it is a spa but just a note to other parents who see the pool and think it’s all day

We've stayed here before and it remains a high standard. Had two evening meals on this trip which were very good indeed

Nice rooms, pool and courtyard. Restaurant staff were very nice but our gluten free meals were messed up, our meals took a long time to arrive almost 45mins, then the gluten free burger presented looked the same as the none GF one so we queried it and found that it wasn’t GF and had to wait again for the GF option. Check in was very busy with only one staff member and q queue of guests.

Hotel was fine and food nice. Poor customer service. Arrived and checked into our room. Long walk and involved a number of lefts and rights and stairs, when we go to the room, the keys did not work. Told my wife I'd go back to reception and sort it out. Now being served by a different lady that served us originally, it was now Lucja. I told her our keys did not work. Started to sort them out, it was not a straight forward swap to reprogramme the keys, she asked me my name again, then finally gave me the keys in a new wallet and I noticed it was now a different room number. She did not mention this and it seems she tried to cover this fact up. I told her, it was a different number, and it was only then she gave me a very poor, token "sorry." This should have been the first thing she said, as it was not next door to the original room and on a hot day, uncomfortable. The second instance of poor service was at dinner. Sat down and was asked about what drinks we wanted. My wife said a beer and I just wanted some water. The beer took ages to arrive, but my "Bottle" of water came out straight away. I opened it, to be greeted by warm water, not at all chilled, on a hot day. Asked if i could have a chilled one, again no apology and it was taken in a bit of a huff. I then noticed everyone else got water jugs. Eventually got a colder one, not but much though. Asked her when paying, why I got a bottle and others got free jug, she just said, "That's what she's told to do.

The room was extremely hot when we arrived, not able to cool it before bedtime. Curtain is in front of the air conditioning unit. 2nd floor was very warm overall, think we had a room furthest from reception and as an alone adult with a child, dog and bags this was difficult. Shower didn’t drain, so overflowed. Breakfast was very good, food in the bar was good. Room was clean enough.

Couldn’t fault the room I stayed in , however a family member also stayed and she didn’t have a/c in her room and was given a fan , apparently not all the rooms have a/c. On check out , there was only one man on reception and it took 40 mins to check out. My refund still hasn’t gone back onto my card for the £50 holding fee, waiting 2 weeks after. Bar staff were very slow and didn’t seem to know what was going on and also ran out of paper in the machine multiple times which caused further delays.

The hotel was lovely and our room was excellent. We can't fault any of the staff as they were friendly and helpful. The only thing we had an issue with was the catering for the evening meals. On the 2 nights we ate in the restaurant there were several meals and additional dishes that weren't available on both nights. There was only one waitress on both nights and the restaurant was busy and she was rushed off her feet. She coped remarkably well with so many tables to deal with. Apart from that we had a lovely time.

staff are great the heat was making things difficult but they really helped me and my husband who has a disability

Room clean bed very comfortable but very hot as no AC Staff very polite and helpful parking good Breakfast very good great choice but having the coffee bit opposite hot food and also entrance mayhem when busy! Also difficult to see what’s on offer until you got past Hot food needs reorganisation