small rooms, less option for breakfast, noisy environment

Wi-Fi不是很好，经常没信号

Everything was good as expected of 4 star hotel. Property was spacious and clean. Food was OK. All the staff were polite and helpful apart from some staff at the restaurant who were in their own world rather than looking after the guests. I needed to draw attention of the staff many times for my needs as they appeared to have forgotten that I am there.

The staff doesn’t respond to phone calls from the room, one has to come down from the room to the reception desk to talk to them. Same with in room dining .. . Front desk are always confused and unorganized.

The room was cold at night

Yes....they were good & helping.

The hotel was wonderful. I was a solo traveler and felt very safe here. The concierge Amit seemed to be looking out for me. He was very helpful in everyway. I was able to walk to India Museum from this hotel as well as Saint John's Church for the Black hole of Kolkata memorial. The breakfast in the morning was very nice, although the staff did seem to have a hard time keeping everything fully stocked. I would definitely stay again.

Breakfast could be better..

Thankyou to the staff who were always ready to Lean a hand. They were so nice and helpful. Food from Oceania was great..If you are sensitive to noise I advise you ask for a quieter side of the hotel as where I was, faced the road. The noise from traffic went a lot of the day and night with a loud speaker also on top of this. Otherwise great stay thankyou

Friendly staff, spacious room

Rooms cleanliness could be seriouly improved, to the standards advertised. We were in rooms 1105 and 1106. Occasionally roaches, and a lot of dust in the rear and underneath the beds. We had to address it to be fixed, but a tip was always subtly requested by housekeepers. Staff, extremely polite and always with a smile. But our taxis to the airport were organised by 2 senior Bell men. They gave us a promising 600 roopies for 2 vehicles each. When we boarded the vehicles, the booking was for another destination matching 600 roopies,not the Airport!!!! After arguing with the Uber drivers, we finally paid 2000 roupees for each taxis. Breakfast buffet: it is advertised as international. THAT IS A WRONG DESCRIPTION. MOSTLY indian food, even yogurts are local. The only international food were omelette and corn flakes. Breakfast clearly needs to be improved. But overall, the GM was extremely condescendant, briefed his staff to care for us above expectations. Location is very good too.

The breakfast is great

Central location, and bengaly dinning.

As a returning guest, I am deeply disappointed with my recent stay at this hotel. While our first visit was excellent, this second experience fell significantly short of expectations. The service quality has deteriorated considerably, particularly at the front desk. Despite having confirmed reservations for two superior rooms, we faced numerous challenges: Major Issues Encountered: 1. Unresponsive customer support phone line 2. Extended check-in delays due to "rooms not being ready" 3. Room type discrepancy - given lower category rooms than booked, with a casual suggestion to "adjust for one night" 4. Misleading website photos - advertised images are from the original building, while we were placed in the new building without reception facilities 5. Extremely poor room service responsiveness requiring multiple follow-ups The staff's default response to any concern was simply "this is our policy," showing little regard for guest satisfaction. For a hotel charging premium rates, the service standards are unacceptably low. The disconnect between price point and service quality is striking. Given this unsatisfactory experience, I cannot recommend this hotel for family stays and will not be returning.

It’s a ok hotel . Nice clean and conveniently located .

Decent

It had cockroaches in the room- spotted small cockroaches in teh bathroom sink on multiple days. They changed the room. Overall experience - quite bad. Staff was unfelpful want requested to accomodate an additional person in their guest roster, though only 2 of us stayed in the room for 9 days. We wanted them swap one guest with another for some of the days but they were unwilling to help. Power cut - once got stuck in the elevator due to power disruption - though it restarted shortly but the claustrophobic feeling during the power cut in the elevator in hot weather was something else. Won't recommend

We stay here for the third time. Every thing is perfect : staff, house keeping, room and breakfast. The location is very convenient with the metro and new market. We will come back..

I would have rated this hotel a full 5 stars but for one disappointing experience. On our last day I had a very early flight but my companion wasn’t leaving until late morning. I checked out at 5:30 AM (the reservation was in my name and credit card.) I specifically told the desk clerk my companion was still in the room and would be having breakfast later. He assured me it would not be an issue, and breakfast was included in the room. Later, my companion was told the opposite - they were denied breakfast. How sad that something as simple as breakfast can ruin a great stay - and a hotel review. Other than the above, the food was good and the suite was superb.

Comfortable, located in the city,great service. Its a old landmark hotel needs maintenance but still clean and efficient