The overall ambiance of the hotel is very eerie and looks haunted. The room has poor lighting and there were no complimentary towels ready when we arrived. We had to phone the staff more than three times before we had our towels. Housekeeping service is also bad. We have to wait more than an hour for them to fix the broken fixtures on the veranda which was left that way before we arrived. Overall, the price is fair and don't expect too much for this hotel. Im slightly disappointed on this hotel chain as I've been to Waterfront Cebu but was received totally opposite than here. Pros- Very wide area to roam around, nice pool and jacuzzi. Cons - Unwelcoming beach and staff, poor lighting, poor service, place is too far away from the malls, restaurants, etc.