Overall, we had a pleasant stay. The room was lovely, comfortable, and we slept really well, making for a relaxing visit. While there is some room for improvement with cleanliness and a warmer, friendlier welcome from the staff, these were relatively minor points. With a little more attention to these areas, this would be an excellent place to stay. We’d happily consider returning in the future.

Air con centrally controlled. When queried, staff said they would switch it over so that I could control it myself (during the heatwave). Despite asking twice, it never happened, Had to ask for a fridge, which I thought would have been standard in a 4* hotel. Patio door to balcony was locked with a key and some sort of wire that had seen better days. Lovely lounge bar but closed during our stay. Breakfast was ok, but help yourself to hot drinks via machines, losing the chance to interact either staff. Plenty of staff milling around but not clearing tables until guests had left. Shoutout to Hayley in the grill bar for her amazing iced coffees. What a joy she was. Happy and friendly. Missed her on her day off!

An absolute real pleasure to stay at this hotel, the staff from reception right through to breakfast were superb. A great venue and a great hotel.

Lovely stay at the Vale. Staff were really helpful and friendly. Room was very clean and the air con was delightful! Breakfast was tasty!

Amwzing place Will return soon Food was very nice but extreanmy slow

Great facilities great staff!! Definitely recommend!

I booked on behalf of my parents and when I tried to ask the property a question it was quite a mission. My Expedia message was ignored, my phone call directly to the hotel rang for nearly 15 minutes with no answer leaving me to find a contact email instead. This was answered by the hotel a day later. A bit frustrating as I only had a quick question that shouldn't have taken more than 5 minutes to sort. However, my parents were pleased with the cleanliness of the hotel and standards of the room. They did, however, find themselves amongst a wedding booking on the first night and said the bar area was busy, under staffed and with tables not being cleared. The following evening was much more relaxed though so I guess it is the luck of the drawer.

Lovely room but needed vacuuming around the bed and skirting boards Day staff really helpful We checked in at 12 am and 2 men on night duty really not helpful when we were trying to find our room as there are numerous lifts

All of the staff were friendly, efficient and completely responsive to our requests. All in all the hotel offered a high level of facilities and service and the location is ideal whether for visiting Cardiff or exploring the surrounding countryside. Highly recommended.

Beautiful hotel in beautiful surroundings. Staff extremely friendly and helpful. Room was perfect with a balcony, extremely clean and everything was absolutely wonderful. Excellent value for money as well. 5 stars all around.

Possibly the best bed I've had in a hotel. Gym & pool were very well maintained, breakfast was excellent. We had a room with a balcony and the room itself was huge. No complaints, would stay again.

Great facilities.

A lovely place to stay. Staff were very helpful and facilities were great.

The place is really nice, but need to be cleaned better, the balcony is full of spider webs.

Everything about the place was excellent!

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It was perfect and I would recommend it

Lovely place to stay the rooms are spacious and clean the staff are very kind and helpful. I also loved the health club nice to chill out I would 100% recommend a stay here. Diolch yn fawr.

Huge hotel. Gym was really well equipped. Breakfast was tasty and lots of options.

A lovely stay in quiet country setting, although depending on what else is happening you may be limited by the facilities you can enjoy. In our case, due to a wedding a visit to the Distillery was unavailable on the only whole day we had and it was also tricky to find time to use any of the spa facilities as they have limited opening hours. Which is fine if you're here for a spa weekend, but not if you have other plans. The food is the Grill is excellent and the waiting staff were amazingly friendly.