I was mildly disappointed with my stay at Vale Resort. The disappointment started when I messaged the hotel through hotels.com where I made the booking and no one responded for over 24hrs. Someone should be monitoring this email address. So after no one replied, I called up the hotel more than a day later, I could not get an answer and instead got an automated message asking me to leave details. By that afternoon, still no one had called me back. So I called again and did get an answer this time. The next day, I also got a call back.. but given the amount this place costs, I would expect much better communication standards and much less hassle for me. The advert for the hotel also currently states on hotels.com that 'free valet parking' is available. When I arrived and asked about this, the lady on the desk sort of smirked at me and said no such thing was available. I explained that I believed the listing on hotels.com detailed this service and she said she would check. But a few days later the advert still incorrectly lists this service(I took screen shots). I don't really care about valet parking, but I think the hotel should take a lot more seriously the fact that they have a misleading listing. The spa was ok.. though it was hard to get a go in the hot tubs due to a couple of groups just camped out there for a very long period. I was disappointed no robes were provided in the room, I have never experienced a spa in this country that does not provide robes.

Breakfast very good

Great restaurant, spa was nice - very good value stay!

Clean room.

Great facilities, busy hotel due to the gym, golf and spa activities going on, restaurant and food that we ordered from the bar and restaurant was very nice.

Staff were very welcoming, breakfast was excellent and evening meal delicious.room was very comfortable. Overall we had an excellent stay and qould degibately atay again

Lovely big room with big comfy bed. Staff are super welcoming and food is lovely. Definitely worth a stay. You wont be disappointed

Didn't use the WiFi but the room was spotless,a good size and had all we needed.Bed was very big and comfortable.facilites good and breakfast was excellent.Will be booking again.

Yes on all accounts

Rooms are nice and food is good.

My group had a fantastic stay at the Vale. The rooms were excellent with large comfortable beds, very good bathroom facilities though a light over the bathroom mirror would have been appreciated. The breakfast buffet was excellent with excellent options, though the coffee from the machines was not to my liking it was quite weak. The restaurant was excellent with a good menu choice. The bar was comfortable but on one night was let down by slow service behind the bar and tables not being cleared. I would hope that was down to a poor staffing night rather than the norm! Staff were genuinely friendly and courteous. The pool and gym facilities were excellent despite the showers being out of action. Overall a lovely stay and I would definitley consider staying again in the future.

Such a beautiful space. Perfect for golf, meetings, spa days. I could go on and on.

Had a lovely stay at the vale resort on 28 march. Made use of the spa and had a 2 hour walk around the grounds,lake and castle after a lovely breakfast . Well recommended for a break away

Fantastic place! Staff couldn’t do enough to help when my friend had a dress disaster! Lovely place to stay would happily go back. Very clean and great facilities, delicious breakfast as well.

Beautiful hotel, very comfy beds, lovely room. Had a wonderful evening too. Breakfast was gorgeous, stunning view over the golf course. Definitely recommend the hotel 👌

Lovely place

No cold water

Spa was lovely Breakfast was fantastic Staff very friendly

Good

Lovely clean hotel with loads of parking and friendly staff.