Very strict on check in time which is 3pm so had to wait Other than that hotel is in a good location and is good

The hotel has an excellent location—very convenient for sightseeing, dining, and shopping. The staff were very friendly, especially the bell guy, who was warm and polite. However, the room was a bit dated, and the bathroom towels were not very clean, which didn’t quite match the price of the hotel.

Everything is at the average level except the showering. We got problem of the hot water, which was unstable and the staff could not help. Which was at the midnight 12. Room is a bit old but clean . Breakfast is just common and nothing special.

Stayed here for two nights. The main advantage is the location, only a few minutes walk from the main square. Room is basic and standard but clean, and the point that I liked about the room is there is no carpet. Wifi connection is good.

Check in (11:00am) 跟Check out (9;00am)的時間蠻特別的 很適合一大早抵達 或是一大早要離開的旅客 早餐四點就開始也是很適合一早要出門的人

This is a beautiful property that has a colonial component and a modern addition with comfortable rooms and a lovely outdoor garden. There are tables with umbrellas and a terraced garden with flowers and shrubs. I was astonished at the quality of the restaurant and bar. We ordered several dishes and each one was gorgeous and tasty. Their desserts were also amazing. The atmosphere is elegant and inviting and the staff is friendly and extremely helpful. I needed help for Altitude Sickness and they called a doctor immediately. I was treated in the room professionally and when needed transported to a local clinic 2.2 kilometers away. The hotel was very attentive.

Excelente hotel, super limpo e bem Localizado

Great location clean quiet

Excelente hotel, ótima localização

Amazing!!!

Great customer service, clean rooms and well maintained building

Excellent location. Beautiful and cozy patio. Breakfast was great with options for everybody

Great stay highly recommended, Location is amazing

Beautiful place in a perfect location Excellent drinks and food; very reasonable prices considering surrounding restaurants We’ll be back!

Hotel lindo. Arquitetura do século XVI muito preservada. O hotel fica perto de várias comodidades e muito próximo a praça principal, onde tudo acontece. Café da manhã excelente, quarto amplo. Indico muito.

Un lindo lugar. Muy cusqueño, céntrico y bien mantenido

I LOVED my stay at Novotel Cusco. Namely due to the excellent, welcoming, and friendly staff. I was there as a solo female traveler and felt safe a walking back to Novotel and felt welcomed home. It’s also a very convenient location to the regular tourist beat. Easy to walk to most places you’d want to go within 10 minutes. I had no problem being picked up or dropped off by any tour agency. Lastly, the food is really good that Yaku Burger bangs.

We absolutely loved every aspect of our stay at Novotel Cusco. The location is unbeatable. The hotel is within easy walking distance of everything in Cusco's historic center, making it incredibly convenient to explore the city. There are also several excellent restaurants just 1–2 minutes away. The breakfast was outstanding. I always look for hotels with an excellent breakfast. The room was, comfortable, and well maintained, and the staff was friendly, welcoming, and always willing to help. I would absolutely stay here again without hesitation.

Very clean room and friendly staff. Great location.

Nuestra habitación estaba limpia, y hotel céntrico