You would expect a little more from a 5 star hotel but the check-in process is not very welcoming… we are a family of 3 with a small child plus two big luggages… when we arrived, no one offer a hand to move the luggages up the staircase to the main reception area… in fact, no one is there… so we have to move the heavy suitcases ourselves… the check in is relatively quick but the staff is cold… so it’s quite unpleasant to begin with… we decided to have dinner at the Fitz’s but the table they check us into is not clean and ended up staining the kid’s short and the food is very slow to come… so other than the location there is not much to like about this hotel…

I particularly like the overall darker decor tone in the public space. Authentic, but not too stuffy.

飯店旁邊就有地鐵站，也有超市藥妝店，機能十分不錯。服務人員都非常專業，有效率。飯店裝潢非常舒適，下次到倫敦會再來的

真的非常好的體驗，服務非常迅速，房間可愛舒服，餐廳食物也好吃，下次還會再來住的

Clean room, friendly staff!

great location, near underground and the British museum. Well designed interior of the hotel.

入住四天都非常滿意，離地鐵站很近交通方便，旁邊也有購物商場，下次到倫敦還會入住！

I booked two rooms for 2 days each. Paid for both rooms in full through Expedia months prior. The hotel stay was perfect as well as the staff. When I returned home I noticed the hotel charged me 1,760 for vat and hotel taxes. On Friday I called the hotel to straighten out the charges, and they said they would get back to me later that day. No calls were returned and the charges have not been reversed.

Terrific comfortable hotel

Excellent social hour in the parlour and great equipment in the gym. Friendly front desk, concierge and front door staff made the visit welcoming. Quiet room with a walk-in shower were nice touches.

A very pleasant stay overall. The hotel is stylish, clean, and well maintained, with staff who were consistently helpful and welcoming. Our room was on the smaller side, but we knew this in advance and found it comfortable. The location was excellent—just steps from the Piccadilly line, which made it easy to explore London without needing a car. Perfect for seeing the major sights while still having a comfortable base to return to.

Gre

The staff was lovely from the front desk to the concierge to the door men to the bar and restaurant absolute top notch …def what you would want in a five star hotel but offered even more ! We are def coming back and staying here!

Great hotel and location in Bloomsbury was excellent!

The Queen room we stayed in was small, very little storage, space between bed and bathroom door was 12 inches, on the first floor with limited natural light, a little disappointing considering the price paid!

Top notch across the board

Lucky george

Very nice and great location. Staff was very attentive.

This is a great hotel. Very close to Russell park tube station and walking distance to British museum and great dining options. The hotel itself has nice, well decorated rooms that are larger than average. I would recommend it.

Staff were nice and helpful. The room was clean. Beds were comfortable.