Not enough parking spaces

It was great

Rooms were small, but cozy. The shower was excellent! Very long hallways! Could hear the live music down the street from the room

The hotel was was centrally located, clean and the staff were great.

We were very happy with our stay. The staff were so friendly and helpful. The location was great.

The location was perfect. Bed was very comfortable with nice, full-size pillows. The staff was wonderful, very kind and helpful.

It was so very conveniently located to shop and take in the sights. Great parking for the site!

Clean comfortable rooms. Pleasant staff but not overly friendly. $500. + nightly rate in June, expensive for some Canadians, but I know it is the National Park. Great location.

Great location

Location staff and room perfect

If you want to be in the heart of Banff this is the place to be. Easy stroll to just about everything. The rooftop hot tub was fun. It’s a great way to take in the mountain views. Our room was neat as pin and comfortable.

Friendly staff, clean hotel, in a great location central to restaurants and shopping. The setting and views are absolutely gorgeous. Only downer was one of the hot tubs didn’t work, and the other one was not very hot. We asked a staff member and we were told it can only be set to 86 degrees.

On the main street with parking behind. According the email the property sent to me, the parking is free from June to Sept. But they charged me $10 per day while our stay was June 3 to 5. Shortly got into the room, we notice that the heating/air conditioning system makes consistent noise, like harmer keep hitting a thing. We called front desk and the maintenance staff came. He opened the system and work on it for more than half hour and couldn't repair it. He went down to talk to front desk and after a long wait, front desk called us to move to another room. We booked room with king size bed and there is enough space to walk around. They moved us to a room with 2 queen beds. The spare space is very limited. It wasted us more than 2 hours to wait for their staffs to work on the issue, and we unpacked, then packed and unpacked again for our things. Moved into new room, we noticed the hot water faucet on basin is not working. Called front desk and asked them to fix it the next day. But the next evening, it is not fixed. The room was not cleaned. My husband went down to talk to front desk. They said the maintenance staff forgot about it. And they do not clean room during guset stay. The guests need to put note if they need new towels. The front desk should have told us about this when we check-in. We had to wait for the new towels to have shower.

We had a wonderful stay. Great location, room clean and comfortable. Staff very helpful and friendly.

Time well spent, will be back❤️

Excellent accommodations. I arrived 4 hours late due to avalanche and the staff was accommodating. Definitely stay there again

Great location, room was dated, one hot tub not working and other not in ideal condition.

Great hotel in Banff. The location is right in the heart of town. The staff was wonderful and helpful. The room was very nice with very comfortable beds. We enjoyed our stay and look forward to returning.

Very helpful staff and clean rooms!

Beautiful and comfortable room, lush beds, very cosy and atmospheric settings. Perfect location to walk around too.