I would happily give Urbani Hotel 5 stars for the hotel itself. The location is excellent, the rooms are beautiful, spotless, and well-equipped, and the housekeeping staff do a fantastic job. Every employee we met was genuinely friendly, professional, and service-minded. Thanks to the receptionist for helping us find an alternative parking garage near the central station.
However, we believe the hotel's policies should be much clearer and more transparent.
We specifically chose this hotel because it advertised parking facilities. On arrival, we found there was no dedicated hotel parking. The available spaces were public on-street parking managed by the municipality. While cameras monitor the area, the hotel does not take responsibility for vehicles parked there. In our opinion, this should not be presented as hotel parking.
We also booked a flexible rate, but our credit card was pre-authorized 15 days before arrival. We were told this was done to verify the card before check-in. While we understand the reason, it was unexpected and not clearly communicated when booking.
As a thoughtful gesture, the hotel offered us complimentary minibar drinks, which we truly appreciated.
Overall, we really enjoyed our stay. The hotel, rooms, location, and employees deserve 5 stars. We simply hope management improves transparency so future guests know exactly what to expect. With clearer communication, this would be a perfect stay.
