I liked the customer service I got from Maziar, he was so helpful. What I did not like, 1st they gave us room 107( not clean and noise from the highway ) the transferred to 412 (unbearably noise coming out of the bathroom fan, none stop plus outside car noise) then moved to 317 (bathroom fan was not working at all. Every time we took showers the entire mirror got covered by fog, blind was inoperable and missing the curtain( light was coming through in the night, iron was missing and asked the front desk- promised was never brought) all in all , such a nightmare experience for my family trip. Carpet looks dirty and smells. Never ever recommend this hotel. I wished I could canceled my reservation and went to a different hotel but unfortunately, I was unable to cancel because it was non refundable reservation