The pillows were soft like I am used to. The bed was comfortable. The air unit needed to be cleaned along with the filter. It was cool in the room, but if the air unit was cleaned it might have worked better. There is no pool, but that was not a requirement for our stay. We just needed to be close to the airport for early flight, which it was. We did NOT hear noise from outside the room, either through the window or hallway. And when we turned out the light it was DARK. No light seeping in throught the curtains, these both were a huge plus.