空間大

Nice staff

The water stopped up while taking showers

We havent got back the deposit money

The room was very, vety clean. Breakfast delicious, fresh, the person in charge of it professional, polite, and incredibly efficient. Everything very well-taking care of. CONs: - 10 Dlls/day for parking in the property - Chech in AT 4 PM!!!

Staff was wonderful. The room was a perfect fit.

Beds were supposed to be 2 queens and a king, we had 2 fulls and a pull out bed. When we questioned the staff they guaranteed us the full beds were queens. They were not. Sleeping was a bit rough, since we had planned our trip around larger beds. Had to buy a blow up bed to make it work. Room had fingernail clippings and old guests items not previously cleaned up. Breakfast was top notch though. Staff was friendly. Pool are was fun for kids. Patio area was nice to stretch out.

The first thing we noticed is how loud the car wash in front of the hotel is. We couldn't hear each other talking while outside. Our room didn't feel cozy and welcoming at all. Although the bed was very comfortable. The bathroom was meh. Toilet seat needed to be replaced or fixed. Every time you sat on it, the lid would hit you in the back. The tub was showing it's age and WTH with the towels? It felt like we were using kid size towels. It was nice to have a full size refrigerator and kitchenette. But definitely not worth what we paid. We won't be staying there again.

Staff was helpful and friendly.

The continental breakfast was great, the attendants went above and beyond. We had a problem with the shower in our room but maintenance was able to fix it on the spot when we saw him in the hallway. We will look to stay again when in San Diego!

Room was great just wished the tv was able to have a cast to tv option

I enjoyed my stay at the Sonesta Suites Sorrento Mesa! The room was very spacious, which was great as I spent a portion of my trip working from the hotel. It was great to move around and not feel cramped in. The bathroom was also spacious, which I quite liked compared to some other places I stayed. Nice to also have actual diningware and a full fridge in the room! The staff were nice and helpful, especially the staff working the breakfast buffet! The hotel is located next to a car wash, which operates around 7am to 9pm - it wasn’t a problem for me as I’m an early bird, and generally you couldn’t hear much noise if the windows were closed. Close to freeway access and easy to get around by car.

I booked this property for my older parents to stay for 4 days. The property was undergoing mandatory carpet cleaning which was a slight inconvenience as there wasn't a set time on when they would come to the rooms. After they finally cleaned the floors, the door to our room would not close properly without getting stuck and making a loud noise every time it closed. The tub in the room was dirty upon arrival and we were told at the desk they wouldn't be doing any additional cleaning unless you stayed for 7 days or more. Breakfast was good but only two hours, early 630-830. $10 parking per day. We loved the outdoor space they offered in the back, but when it became 10pm, the doors locked and there were several other guest besides us stuck outside and had to wait on another guest (not staff) to let us back in. We also had an issue with other guests that were loitering around the property. They didn't physically do anything to us, but their nature was offensive and made my family so uncomfortable on their last day that they said they would never stay at this location again. We are people of color and they were not and I will leave it at that. I am disappointed with their experience as I have stayed at other Sonesta locations and recommended this stay for them but will look for somewhere else next time they visit. Do not recommend based on our experience.

Our stay here went very well, my girlfriend and I stayed 2 nights and we enjoyed our stay. The suite was great, everything was very clean and we really appreciated the complimentary WiFi and breakfast, which was also quite good. Beds and pillows were comfortable and the AC was fantastic, overall our stay was great, and we’d definitely come back!

Upon checking in at the front counter there was a stack of guest notices with an alert that major carpet cleaning of the rooms was on going. When i asked about it I was reassured that it wouldn't effect me or my room. When i was assigned and given the room key i found that indeed the carpets were all wet, and had to recollect my things and call downstairs for another room which was done, but found that room to be slightly dirty. Not a pleasant experience.

This is a nice hotel with kitchen and fridge. They offer free breakfast & the options are good. They change them daily. The staff is nice & friendly. The tv doesn’t have Netflix but you can connect your phone to it to listen to music.

good for the value compared to everything nearby

My family stayed in a hotel for a week. Overall hotel is good and staff are friendly. Breakfast was very good. Just one thing they need to improve, cleaning room service. They said if I want they clean room I have to make a request for cleaning. We stayed for a week and went on a beach everyday. We checked in on a Sunday, I did request Tuesday evening for Wednesday cleaning, on a Wednesday they said I am on a list on Friday, when we come back on a Friday from beach, room wasn’t cleaned. On a Saturday they finally cleaned room after I went to front desk and talked to them. On a Sunday we checked out. I had to go to the front desk and ask for clean towels every day, because they don’t change them. I hope you will improve room cleaning service, but overall hotel is good.

Great place to stay with a dog and very clean

Staff was very friendly and courteous, made sure we were settled in and our stay was comfortable. I did not go for a vacation rather for medical reasons and feeling comfortable being away from home was great. Thank you to the entire staff