The staff, from the service desk to the cleaning crew was amazing and very friendly. The beds were very comfortable. Kids enjoyed the pool. Overall, its was ok. We picked this hotel because of the great reviews and it's excellent rating. However, we were a little disappointed when we arrived. It's old, not dirty, but a little dingy old. It's not the type of place we usually go to and despite the great staff, I dont think I'd stay there again. It was a little further than most hotels close to clifton hill (a min extra maybe to walk), the neighborhood was dingy as well and there was a club nearby. We heard the music every night until 2am and couldn't sleep because of it. The price was good and parking there was cheaper than most hotels around, so it all depends on what visitors are looking for. In my case, I'll spend a bit more next time for the 5 star hotel experience.