Although we booked 8 months ago no one bothered to let us know that we have been downgraded, we didn't have the opportunity to find some other place to stay. The hotel had no clue and did nothing to address is but charged full price with no refund, Expedia proved to be useless as well. The bath tub is old, the cold and hot water are opposite. There is no daily housekeeping, pool is closed. Rose from reception has zero customer skills, too much attitude in her replies to basic questions. One of the nights the room next door was having too much adult fun and could hear it through the walls. Cheap property that looks better in pictures than reality. Coffee was the only positive thing.