Overall Ratings & Reviews Cape Fox Lodge

Customer service was non existent -except for bar staff. Had to call 4 times for pick up from airport ferry. Gift shop person was rude and frustrated because I paid for cash for a small item and not with a card. (Didnt have cash in register). Appears the place hasn’t been updated since it was built. The carpet in our room was dirty. There was orange slim in one corner of the fridge. Windows were dirty. Stay clear

The shuttle to the airport is unreliable. They told me it only runs if they have van drivers. They told me it would run at a particular time in the morning and it didn’t come until 25 minutes later resulting in us missing the airport ferry we hoped to catch. Very frustrating and stressful morning as a result of the shuttle not being available when we were expressly told it would be.

Fantastic spot!

Lovely, quiet, comfortable place to stay. Not especially convenient to walking/shopping during the rare occasion that the tram was not working. We would stay here again.

Beautiful hill top location. Quiet. Nice, friendly staff. Rooms are very clean but are older.

no elevator to room, long wait to get cases up and down stairs and I am 82. Food served tepid, fish overcooked, eenu limited. one wine served was undrinkable. extremely steep climb up the stairs or a long wait for shuttle bus from the town to the property at top of a hill.

Booked it for the view and the convenient lodge tram down to Creek Street that is promoted on the website. The tram hasn't run in years and they are waiting for a part from Italy, so said the staff. To make up for it they run a shuttle up and down the hill. My first night I asked 2 different staff members when the shuttle stopped running and was told 10pm, 'just call when you're ready'. Walked down to town, got some dinner, and at 9:40pm I called for the shuttle now that I was ready to be picked up, as I was told was the process. Well, they'd let the driver go at 9:30 because there weren't any calls. Had to walk back up the hill and then an 82 step set of stairs in 47° drizzle. As to the airport shuttle run the last morning, both drivers said it would go at 7:20am. I'd told the desk I'd need that shuttle for a flight and they noted it in a binder. Got to the lobby at 7:15am. Manager had no idea. Luckily a maintenance guy was lingering nearby so she asked him to drive me because she didn't have a driver there. I did get to the airport and each driver was otherwise great. But take down the tram info and organize the shuttle process.

Tub had broken lever, couldn't bath only shower. Bathroom was not clean, dried pink solution on tub, floor dirty. Boosted ocean view, false could barely even see the ocean Because of trees, view 90% blocked. Spoke with front desk, no discount was offered. Would not stay here at that price again.

Location

The views were amazing. The staff were friendly, helpful and knowledgeable. The food was excellent.

Tv didn’t work. Libby fireplace didn’t work. Breakfast menu QR code did not work. Staff was terrific.

Superb place