I received an email on the Friday saying because they were putting in a new jacuzzi and haven’t finished the work, there would be no access to the sauna, steam or jacuzzi (of course). It was too late to cancel, but the whole point of staying in this particular hotel was for access to these amenities. Spoke to the manager and sent emails expressing disappointment. There was nothing in compensation offered at all. Very poor!

This is not a pet friendly hotel. Lovely hotel and staff. Spa facilities are excellent and more work is in progress. Evening meal in the restaurant was excellent as was the breakfast. We certainly will return.

We only stayed one night so can’t comment on Spa etc. We had a warm reception upon arrival, given our room card and directed to the room. Our first impression was how warm the room was but looked nice. On closer inspection we found bin had not been emptied from previous guest, first score down! We then went into bathroom to find a filthy toilet base, it was terrible! second strike! My husband went to wash his hand and the sink didn’t empty properly, third strike 😔. No shampoo which is very surprising for a four star hotel. We had body wash and soap, both looked the same. TV was poor couldn’t watch BBC1 or 2. Didn’t look like it had been hovered either. If we were spending more time there we would have asked for another room.

The room was very clean and the stuff were very friendly. I am definitely coming back :)

Clean and spotless room. Home from home, with friendly and helpful staff. The new owner has started making positive changes to the hotel. Excellent choice for a stay in Cwmbran.

Helpful staff

From the moment we arrived we were made to feel welcome. Reception was clean and spacious, and check-in was so easy as we had checked in remotely before arrival. Our room (junior suite) was huge and really well equipped. Really comfy bed and an amazing nights sleep. Breakfast was delicious and plentiful. Watch out for the coffee - it’ll definitely wake you up! We stayed for lunch after che out and we weren’t disappointed. Food was lovely - thank you chef. If I had to find a negative to my stay it would be that we were advised that the garden suites below have fire pits and therefore to make sure the outer doors were shut. However, no-one mentioned to make sure that the vents on the side windows were closed. We didn’t notice that the vents were open so came back to find the room smelling of smoke. A small omission, but it could make all the difference. I must say that the team at Parkway are wonderful. All our interactions with staff were wonderful. Really efficient and friendly and very very helpful. We will be booking again on our next trip to Wales.

The room was upgraded to a suite and the amenities at the hotel are excellent. I would certainly book again.

The staff are so friendly. Had my 4 yr old granddaughter with me they fussed her and she loved it. The waiter at breakfast was amazing with her great service.

The restaurant wasn’t open, neither were the sauna, steam room or jacuzzi. The tables, chairs, menus and carpet in the bar were grubby. Workmen came into the wet areas of the pool in their outside work boots. This could be a lovely hotel butlacked attention to detsil.

Staff were lovely and amazing hotel

Great

Great facilities, pianist in lounge/restaurant was excellent

Really great stuff. Great facilities all round good

I could not turn the Heating down or off. i opened the window (max a few inches) took duvet off it was like being in a sauna. room control not working Stuffy Then not impressed with the breakfast mostly undercooked no orange juice only sweetened squash and toaster either undercooked once or burnt if twice cycled

Comfortable Rooms and courteous staff

Staff very friendly and food was excellent

The room was spotless, the bed was comfy and the staff were all very friendly and polite and helpful.

All staff very friendly.

Staff were very helpful, receptionist taking our baggage to safe room as booked in for spa massages before room available. Room clean, warm and beds comfortable, missing water was brought quite quickly. Sadly lost during stay a left-side hearing aid! Small grey item! If found would be grateful for return!! Thanks!!