Great experience. Will be coming back!

Just wonderful staff, happy and willing to help guests. They go above and beyond to make you feel good.

Todo el personal del Meliá es increíble: súper eficiente, extremadamente amable, muy profesional, desde la directora general que se toma el tiempo para preguntar a los clientes y escuchar las opiniones, hasta el personal de limpieza, todos muy bien. Felicitaciones y gracias en especial al personal de recepción y atención en oficina de Level: Gerardo, Patricia y todos; a Ángel (nuestro súper mesero estrella), Arcángel, Antonio (y en realidad a todos, pero ellos nos atendieron más frecuentemente) en el Restaurante; a William, el bar man de alberca de adultos, quien prepara los mejores cocteles del mundo y es súper agradable, rápido y atento; a Circe en el área Level de Playa y Jardín, Amable, atenta, eficiente “un hit”, a la chica de la limpieza de la habitación (segundo piso, vista al mar) cuya eficiencia, amabilidad y rapidez destacan… En fin…todo el personal colaboró para que esta visita fuera inolvidable. Gracias. Felicidades por su próxima renovación de instalaciones. Ojalá conserven a todo su personal

The hotel is ok. Needs to change lot of things. The variety of the food needs to improve, the options provided are not too good or famous mexican dishes as expected. The night shows are ok, however the DJ was a disappointment. They need to do more activities at the pool, specially for kids,teenagers. When it comes to reservations at their 2 special restaurants, you can only do 1 reservation per stay, unless you stay more than 5 nights, you can do 2 reservations. The food at the seafood restaurant was really good. I also feel they need more snacks during the day. Coffee shop should be open longer, most people like to drink coffee during the day. Rooms,amenities, are great

El hotel está perfecto todo el personal es muy amable, sólo que túve un incidente que no me querían servir tal bebida , deberían de preguntar todo antes de que lleguen , por qué yo page por todo el level , luego fui a recepción y me querían cobrar $1,500 extra por noche por ser level , pero de ahí en más súper excelente servicio, muy bueno la verdad , comida , atención ,instalaciones,bares etc

This resort is in a great location. Overall is very clean, staff is amazing, and entertainment was a lot of fun. My family found the food to be very good.

After many other hotel bars giving me a blank look when I asked for a cocktail, the guy at Melia made me Godfather and a Boulevardier one night. Perfection.

They’re doing a renovation this summer so I think they know they needed an upgrade. The property is a little on the old side, even though they try their best to keep up.

Fairly nice, but the bathroom was very small. We had to track down someone to clean our room. Bars and restaurants hours were very limited.

We really enjoyed our stay at Melia. I wasn’t a big fan of their food, but I am a picky eater. Breakfast was my favorite. You can definitely make it work. Beach was very clean and amazing. I would come back, for sure!

Pocos espacio en restaurants y muy pobre el servicio de alimentos no alcanza el promedio La alberca de adultos tiene 2 mts de profundidad no puedes estar a gusto, tienes que atar flotando Calcifico con promedio

The staff went above and beyond to make sure we had the best stay possible and that we had everything we wanted/needed. All inclusive is definitely the way to go!! Loved the beach right outside our door, and there were different shows to go to every night. So many different activities to do at the resorts as well as in town. Will definitely book again and bring family with us!!!

Lo único incómodo es la vuelta que hay que dar para salir cuando está cerrado el Buffet

The staff was amazing the rooms were clean and updated the beds were comfortable the ample supply if bottled water was great! I had one that f the best massages ever! The magic show and evening entertainment was great! The food was great! We loved our stay!

La experiencia fue muy buena, muy cómodo, todos muy amables, nuestro concierge Oscar muy atento, todos los meseros en general muy amables, celebraron a mi esposa en el desayuno por su cumpleaños. Y nos encantó que tuvieran menú vegano, eso le dio un plus para nosotros.

This is our third year going to the Melia. The rooms are very accommodating. Shampoo, conditioner, and body washes provided. The staff are beyond wonderful. They greet you and always make sure you have what you need. There’s plenty of food nicely displayed in the main restaurant and the other two places service is amazing. The guys at the bar are always fun and make sure that whatever drink you want they can make it. Pool areas is always kept spotless. There’s some sort of entertainment nightly and although I don’t have kids, they have a kid activity room and space available for them to have fun outdoors as well. (playground, croquet, badminton, etc..). The Melia has now become our annual trip.

Staff was amazing! Resort is Smaller than we expected but the staff made it so pleasant and the beach was magnificent! Rooms always clean and restocked. Beautiful and relaxing trip.

Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear. Staff was nice, especially in the buffet restaurant. Those servers were on top of it. Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations. Pool was also not great as in the adult pool most of the pool was too deep to stand. We would 100% go to Cozumel again, but not this resort.

We enjoyed our stay here. We did the upgrade to Level and felt it was worth the price. It is a quieter resort; not much night life, so relaxing. Waitress staff minimal around the pool and lobby. Wait staff at restaurants was always great. Food was all very good due to the small nature of the resort; everything was always hot and flavorful. We enjoyed the food truck by the pool. Bali beds around the pool & beach are nice. All rooms are spacious and ocean view-stocked daily with . We liked that the room key is your wrist band. Our concierge Gerardo was awesome! The foam party at the beach was fun even for young adults. The sunset cocktail party was nice. We felt the Mole restaurant could be turned into a steak house since there were so many similar Mexican food options already. Shout outs to Lupe, Anna and Freddy at the buffet; Edi & Daniel at the beach bar, Erik & Santiago at pool bar.

Clean room and friendly staff.