I will prefer staying in Atlantis, not this hotel. This hotel must need renovations, the AC is very noisy, room is dirty, the bathroom door cannot be shut properly, need to walk a long hallway to the lifts It is not worth at this high price of USD 900 2 nights

Comfort suite is a very nice place to stay . The workers are ver nice , friendly and accommodating. The hotel needs to be renovated.

The property was a little dated but well taken care of. After a small snafu at check-in that was rectified. Our stay was very nice.

Great stay

Definitely one of the best properties for relaxation and entertainment.

Had to change rooms twice on our 3rd night there. We were woken by the very loud sound of squeaking mice in the ceiling and light fixtures. The very nice overnight desk agent moved us to another room. That rooms tv did not work, she moved us again. She was very accommodating but moving because of mice left a bad taste in our stay.

Amenities

The front desk was more occupied with talking amongst each other than welcoming us to the property and checking us in. The housekeepers were fantastic as was the maintenance and dinning room staff. The buffet was free as advertised, but there was not anything to cover the food to prevent customers hair or germs from falling in the food. We passed. The location is great for Atlantis, and it’s a great deal getting passes to get in free. Atlantas passes are $195.00 per person, but we got in free.

The room can stand a little upgrade and the hallway ceilings have water spots.

Its great if you want to do Atlantis on a budget. But its 3* at best so don't expect anything more. I would have been fine with it but there's some things i cannot overlook; check in was 90 minute wait, they put us in connecting rooms when i specifically requested in advance and at the desk 4x not to. They put us at the furthest end of the hotel away from everything. I couldnt use my food and beverage credit as they kept charging me separately for tax and gratuity. Sometimes they did sometimes thry didn't. Food at the restaurant was decent except one time waited an hour for nachos and no water. Also most concerning is a manually keyed charge on my credit card on the day of check out. They were not authorized to use this card, it was used as a one time payment to swipe my balance owed on check in. They wont respond to me about it. Ive disputed it with my credit card company. So much for being VIP gold member with expedia. Total opposite experience!

Pretty nice ! Complimentary access to water park and amenities at Atlantis, also got a free dining credit with my stay.

It is an ordinary hotel, breakfast the most basic continental every day no change, after two days can not eat it. Staff courteous but not really friendly. Only positive it is waking distance to Atlantis and they take advantage of that. They advertise low cost in expedia but once you arrived they charge you extra high fees which double your stay. So do not worth it…

I like everything.

I like the friendliness and helpfulness of the staff. I also like that the location was near to shopping areas, grocery stores and Atlantis.

Positives, close walking distance to Atlantis, excursions and Margaritaville. Water park access was nice and overall the property and room were clean. Food was mediocre. Service was hit or miss. We weren’t given our VIP welcome gift at check in (the people in front of us received it) when we went back later and asked for it, we were questioned about it as if we were lying about not receiving it. The gift was a few coupons. Service was good or really bad depending on who was around. A few employees were friendly and a few were borderline rude. Smoke alarms went off randomly. The first time that we mentioned the smoke detectors going off in our room they came and “fixed” it. The next night the smoke alarm went off at 3am and 3:20am. Mentioned it the next morning and when we returned they had completely removed the smoke detector.

I wish we could have simply gotten our bracelets for the waterpark at our hotel front desk instead of having to go to the Royal counter by the aquarium every day. I loved that our hotel pool never ‘officially’ closed and that we could swim at any time! The breakfast varied a little every day and were very good. The bed and linens were very comfortable. The hotel itself is a little dated and has seen better days but it is clean, comfortable, the food at the bar and restaurant is very good, the location is great with access to Atlantis, restaurants, grocery store, liquor store and beach! Don’t bother going to Cabbage Beach. Yes, it is beautiful, but ALL the beaches are beautiful! We paid 40$US for 2 lounge chairs and an umbrella there. However, after we discovered that with our free access passes to Atlantis (with our stay at Comfort Suites) we also get loungers (with covers to protect from the sun) and towels for free there! Atlantis Beach is just a 5 minute walk on the beach from Cabbage Beach. This was a romantic, fun and beautiful stay.

The service

We loved the location , hospitality of staff was great No breakfast option for non meat eaters... was very disappointing though i mentioned it to management at the rum pumch party... they even took my room number!

Comfort suits, was clean, the staff was extremely helpfull and pleasant at all times . The location was perfect if your intent is to visit atlantis .i would definitely return to the Comfort suits its also perfect for kids . The brakefast some days i liked it then aome days i did not .but theres ahops around walking diatance that is you can help your self to . Comfort suits is a cash only establishment, but the shopa around you can pay card .

Proximity and access to Atlantis is key and really all that matters. Yes - the hotel is a bit dated (carpets and wall paint), but I wasn't even in the hotel except to go back and forth to Atlantis/Dining/Shopping. I feel the staff were friendly, but could have explained things a bit upon checkin. Room was not ready at check in and I came after 4:00pm. The hotel had 'smell' to it. Smelled like trash in the hallways. Good Value. Breakfast was fine. Never ate the other meals. Bartender was nice a night when I ordered a few drinks.