We had an emergency come up and had to leave a day early. Expedia was willing to help us out, but the manager didn't. Gary said payment was automatic and he couldn't do anything, but we found out later, that not charging us for the last night or providing us a refund was well within his power. It was shortly after check-out, so it was early enough in the day to rent out the room to someone else (and he may have done that anyway). He also let someone down the hall keep a dog (who kept barking at all hours) when no dogs were allowed in that section. We also found dirty band-aids on the pool deck.
No compassion, just wanted our money even though we were distraught in having to leave because my mom was rushed to the hospital. Even though Super8 Wyndham in Port Elgin is supposed to be a cheaper hotel, $250 for a night we couldn't stay was alot of money to us. Wouldn't recommend them at all.