The apartment was cold and dark with only a flyscreen and shutters on the bedroom window. The balcony was filled by the only table and bench seats for having a meal but because of the noise and smell from smokers in adjacent apartments it was impossible to sit there. The freezer had no door so was iced up and dripped into the fridge compartment below. The apartment was dusty and when it was serviced it was not vacuumed nor any surfaces cleaned. On the upside the sheets and thick towels were changed twice during our stay. The complex was in a good position to access the beautiful beach and to walk into town but we will not return

Main street is only 10 min walk away. Back gate access to the beach was convenient. House keeping was excellent.Apartment was old and needed painting. Bedroom fan and kitchen extractor fan didn't work, no kitchen plug. Filthy skirting/walls/ floor in bathroom and unfinished painting around the new toilet and which had been broken and roughly repaired.

The location was great, near the beach which is glorious and the town. The apartment was quite dirty and dusty and the beds smelled like other people’s sweat. Several things were broken including the dishwasher which they said they would look at but still hadn’t after a week. You had to pay to do your laundry, which was EXPENSIVE. Also we had trouble getting the television to work.

Very poor condition. No windows. Dirty.

nice property!!!

Great location to both beach and main town precinct

Problems with phone check-in. Not recommended if you are not confident in English. I couldn't hear him and asked him to repeat several times, he sighed in frustration and suddenly hung up the phone. I admit my English was poor, but he was irresponsible. What was he thinking? I felt very sad. If you are a tourist from a non-English speaking country, I don't recommend this place.

Excellent stay at this apartment which had all the amenities we needed. Close to centre of port douglas and 4 mile beach. Would highly recommend

The staff were friendly and helpful, check in was easy and we were given a high chair for the baby. The room was really nice and big and a balcony overlooking the pool. The pool was beautiful and warm. The hotel is so close to the beach and offer toys for the kids to borrow. The only downsides are there is no lift so we had to get all our suitcases up and down 3 flights of stairs, and we did not fit in the underground parking so parking was out the back, further from our room with our luggage, and one night on the street when parking was full. It is definitely worth the price and we would stay there again.

The property was in a good position, close to the beach and walking distance to restaurants and shops. The reception staff were helpful and friendly. The pool and garden area were well maintained. Unfortunately our apartment was near the main road, so there was a lot of traffic noise. Also the bathroom needed an upgrade,the photos on the website were quite misleading.

Need to put more supplies for people staying for more than 2 days.

We stayed at the reef club for a four nights. It was an ok stay. Pros-- Nice area, close to town. Large-ish space with a separate room for our daughter. Small kitchen set up allowed us to make our own meals. Laundry facilities were nice to have on site. One pack of detergent is provided in the room. Cons-- Room/apt wasn't very clean. Lots of cobwebs on every light fixture. Floors made my feet dirty when I walked around. Shower head is very low. I had to bend my back backwards to rinse the back of my head. Shower didn't have a door or curtain, so mat was chronically wet. Shower temp was tricky to get not too hot or cold. Basically everything about the shower/bath actually ends up here. There was a light on the patio that was on an automatic timer and didn't turn off until late and made the master bedroom very bright and hard to sleep for someone that needs it dark. No elevator, so had to haul heavy luggage up flights of stairs. They did clean the bathroom vent after it was mentioned in the check in feedback it was covered in dust, so that was nice. It was ok for what it was, but could use some TLC.

This property has everything you need for a tropical getaway. The pool area is lovely and well maintained. The unit we stayed in had 2 big bedrooms, a small but adequate living area and basic kitchen. 10 minute walk to town via beach or road and less than 5 minutes to the beautiful beach.

Close to beach and friendly staff

Everything was a bit moldy. I get that it’s a tropical area but it’s just not cleaned enough in the bathroom. The dishes in the cabinet were dirty (clearly not checked between guests). The air freshener was way too strong (we put it in a spare kitchen cabinet when we were there). Location is really good but the whole property is a bit tired. It’s decent value for money though as it’s a lower priced property for the area. Despite the issues with cleanliness, we would consider staying again

The unit needed a good spring clean and makeover as the decor was very dated. It was a short 10 minute walk to the shops in Macrossan Street. Weather was great while we were there in June.

Enjoyable stay. Clean and comfortable

Overall we really enjoyed our stay at Reef Club, for the what you pay and the value in return it was worth it. A small note on things like no additional toilet paper, tissues, travel soaps and/or shampoo's being unavailable after you go through your 'starter kit' to us seemed a bit borderline, but the rooms are neat, the place is full of character, you can walk to the beach and every morning and night you can hear all that terrific wildlife that lives on the doorstep. Thanks.

Great location, ladies in front desk helpful & friendly, nice roomy unit & very well priced, definitely would stay there again

Rooms abit dated - pool was fine - great position to everything - would stay there again