We’ve reached out several times - nobody ever picked up the phone! There was no parking like advertised!!! I will be reaching out for some reparations- this is insane - I’m so disappointed!

The main concern is the noise in between the rooms, you can hear everything. Is not to clean and the hot water didnt work

The office staff could not find the confirmation number for the rooms so my guys left. I can’t get a refund as they were considered a “no show” worst experience ever. Very disappointing

clean room

Very basic accommodations. Nothing really to get excited about, but gave a place to spend the night. Close to downtown was a plus.

Dirty room Smell like cigarettes Run down

Aucun travail de rénovation depuis des années. Les lampes dans la chambre sont dangereuses ; risque d'électrocution. Nettoyage derrière et en dessous des meubles inexistant.

Not a stay I would ever recommend or stay again. The conditions are deprorable. Awful broken bed, noisy fridge and bathtub in very bad condition. Decided to stay on this hotel because we thought the reviews were a little exaggerated...but no, everything is true. This is an hotel in very poor condition. We were told by a local that this hotel is paid by the government to take homeless people in the winter time, that's all I'm sharing. The only good thing about the hotel is the location. Spend your money someplace else, your back will appreciate it!

This place needs a facelift..worn out carpets, sticky floor, smell of weed from the guests permeates the lobby. The Front Desk Staff is the saving grace of this hotel. Stayed as just need a place to sleep for a few hours for an early flight the following day, was passing through, wouldnt book here again

Room is good, quiet, clean (microwave, fridge, tv, wifi) for my 2 winter night stay. I met 3 staffs in their shifts and very friendly and accommodating (except for one 😞)…. I just hope the lobby were more inviting and welcoming. 😊… thank you.

drunks fighting in hall phone flashing red front desk was not trained on how to stop it no hot water just Lukewarm

My employee waited almost 45 minutes for the front desk person to show up to get checked in. I phoned for at least 15 minutes non stop with no answer. Used bar of soap in the shower. Smelt like cigarettes and weed. Put a chair under the door knob, was not feeling cery safe with all the sketchy people walking around.

There was pubic hair on the ceiling of the shower. The phone rang constantly, I unplugged it. The room was dirty and there were nail heads sticking up from the floor and snagged my socks and this was considered a good room, having a view of the river from the second floor.

Rooms were amazing and bed was so comfy

I reserved the room for my granddaughter MacKenzie Christofferson. A man barged into her room around midnight last night with a gun and threatened to rape her. She and one of her dogs fought him off. She called the police and he was arrested. She also filed a police report 202617302. Needless to say, my 26-year-old granddaughter did not get any rest. Please provide a FULL REFUND for this stay and I would highly recommend that you remove it from your list of places.

Reception very nice, stay 2fl non smoking room. Still smells cigarette in the room. Drink people screaming at midnight. Very bad smells cigarettes. Room is clean and good.

The staff was fine. The room was clearly neglected as priven by the cracks in the floor as well as the crevices under the walls. The sheets were not clean and one of the beds looked slept in; the beds were literal biohazards... the pictures misrepresented the conditions of the room as well as the entire building itself. The r9om and hotel were advertised as "non-smoking" but the building had a stench of stale and gresh cigarette smoke as well as moisture build up.

The rooms are always clean and the service from staff is quick and check in is easy.

Wonderful location. Probably the worst hotel in Whitehorse. Noisy, dirty and unsafe.

Midnight and exhausted from my flights it was warm and dry. The room reminder me of a budget fishing lodge from the 70's. It did is job in the end and I suppose that counts for something. Would not stay there again.