The staff welcoming me to the hotel was personable and friendly. I enjoyed my stay there, however, prior to my arrival, I had requested additional pillows (the ones in the room were very soft) but did not receive it nor was it mentioned. Although I could have asked, I was in a hurry to attend a football game at Wofford College and didn't return until after 11 pm. Other than that, I won't hesitate to stay there the next time.