Hotel building is a little neglected which is a bit of a shame and can do with a little money spent on it. After saying that the room was comfortable and clean and was ideal for one nights stay. The location is perfect for city centre and an added bonus was the parking was free. The breakfast was good with lots of choices. Staff were very friendly and welcoming,

Lovely property and grounds and easy access to town centre

Little dated but clean Rooms

Our family room was very big with lots of room. The bar was also very good with good food and a good selection of beer. Very family friendly with lots of room for my 4 year old son to explore. Will definitely go again

Location is good Free parking bonus Old fashioned hotel Breakfast okay not the best

Been to this hotel 3 times already and had different standard of rooms. Some of the rooms at the lower end were really small and very basic. Breakfast was good. Walk to town where restaurants are took approx. 25minutes.

Would definitely stay here again despite the hotel being in need of a lot of money spending on it. Very large room. Good walk in shower (needs a safety handle/ rail for walking in and out), terribly tiny sink with nowhere to put toiletries (small glass shelf above like leaning tower of Pisa, needs a spirit level). No fridge. One chair near small tv. Great view and privacy. We were attending a crime book festival nearby hotel. The atmosphere, decor, gloriously old feeling, and the size of the Cairn hotel with its wandering corridors and large ballrooms/ dining rooms put us right there in the right mood. Breakfast was a 5* offering with the best service we've had for a long time. Hot drinks and toast brought to the table was wonderful. Staff totally wonderful throughout our stay, except the 2 men behind reception,when I came back for our luggage, who watched me struggle to get 3 cases from luggage room and out through the foyer with no assistance offered. (A guest took one from me and took out to waiting taxi for me! I could manage the other 2, I am 73 and my 85 year old husband was in the taxi). A very enjoyable stay. Real ale in bar good. We saw people having afternoon tea and it looked far better than Betty's. Scones enormous and delicious (they were on offer at breakfast).

Good stay in a lovely location

Grest value for money.Room was clean and whilst the hotel rooms are a little dated they were clean and comfortable. Staff were friendly and helpful and the free parking is a bonus in tourist magnet Harrogate.

We had a lovely twin room, it was very clean and really comfortable beds. Really enjoyed our stay and breakfast was very good.

Lovely stay in a period hotel. Staff, food and our room were lovely as were the hotel grounds. Parts of the property are in need of a bit of TLC but it didn’t affect our stay in any way and we would stay there again.

Lovely hotel in high victorian/Edward inn style. It was very busy because it was the Great Yorkshire Show week. The staff were very friendly in the bar but the reception staff seemed a bit pushed with how busy it was.

Clean, but dated.

Very good parking and friendly staff

The room was fine although everywhere could have done with a little freshing up on the decor In this hit weather coukd do with a small fridge in room.

Excellent from start to finish

Generally the stay was great - the hotel seems to be incredibly warm, and in the heat it wss difficult to keep the room cool. We did request a fan from reception which they brought straight up. The bed whilst the app states double when booking wss not a full double in size so was very cramped trying to sleep. No lock on the inside of the room either which had I been alone I would have asked to be moved.

The staff were amazing, they were welcoming, friendly and very helpful throughout our stay. The room was clean and tidy to an excellent standard. The menu had a great selection including breakfast choices, main meals and snacks. Thank you for making our visit a happy and fun experience.

The poor ol building is in need of some tlc. I don’t think maintenance is top priority. Our room was great a lil tired but we were very comfy. We would stay again Food was ok and everything was tidy

Great hotel for the price. A bit tired in area but given its age and history, understandable. Nothing not to like, easy parking, friendly staff, clean rooms, everything you need and close to Harrogate :)