I recommend that guests double-check and confirm with the front desk whether their deposit will be refunded automatically or if they need to swipe their card in person. I was very frustrated when the front desk employee told me during check-out that I didn’t need to swipe my card to get the deposit refund. However, after driving an hour away, the front desk called me back to inform me that I had to return to swipe the card in person......Lost my time and gas.

Quaint room with a comfy bed and tidy. We would definately stay there again. Great location too!

Our room was quite small. Shower stall was ok but could have been cleaned a little more. Breakfast was fine; grain or whole wheat bread would have been appreciated. Overall it was an ok stay. It felt pricey for what we got

Poor breakfast, dirty old carpet, dirty tiny bathroom, no closet We will never book there again

The room was dirty hairs on bathroom floor. We doubted the bed clean. First night arrived late then to get a room where toilet was not flushing. Had to pack up to move to different room. Next day no new towels. Breakfast? We went to breakfast places. There was only one old egg left

N/a

All good staff were friendly

Staff

We always love staying at this property in orillia. We specifically make the stop just to stay here. Excellent staff, clean rooms, crispy cold air conditioning, shampoo, conditioner and body wash available so you don't even need to pack any of that. The location is top tier. The complimentary breakfast in the morning is great. The man at the front desk, Nathaniel was excellent. He has greeted us prior to this visit as well and wow...he is always on his A-game. So educated on the surroundings, incredibly polite and kind, makes you feel right at home. I would come back over and over just because of his hospitality.

Rooms are small but cozy and clean and beds are comfortable. Staff very kind and helpful. Only problem is lack of parking but they give you a pass to park a few blocks away.

Bathroom was a little dirty. Floor definitely hadn't been washed. Bed was fine. Room definitely "cozy". Breakfast very basic...get there early before eggs/coffee run out. Location great. Managed to get a parking spot behi

The parking situation at this hotel is absurd. Tiny lot next to the hotel, overflow is 2 blocks away. If we had known this before booking we NEVER would have booked here. Also room was absurdly tiny and breakfast was not good. Here’s a clue: get some disposable flatware that’s actually strong enough to eat the waffles. What you have is so cheap and flimsy they just fold up when you try to use them.

Cosy; waterfront

Jessie was extremely helpful and cheerful even though he was the only one working. He looked after the breakfast, people checking out, held the door for us and even brought ice to our room all with a smile on his face!

We arrived at 2:50 in the afternoon and were told the room would not be ready until 3:30…. I don’t buy the excuse for that, but what do you do? We weere placed in a basement room. OK, but for the tiny window…..would have been nice to receive a heads up Breakfast was poor at best. Told one employee did not come in, but two workers…looked like managers spent the entire morning in the back office and only came out if we told them of a problem….you know like no forks, no eggs etc….. Horrible customer service….

Everything was great, 5/5, however, the breakfast had no eggs! Sausage and mainly continental, sugary stuff. They said they missed the "egg" delivery. The only hot food they had was toast, waffles and sausages. Unfortunately, I cannot eat those but can eat eggs. We will go back, but making sure eggs are on the menu for breakfast next time. The room was nice and the service was excellent!

Modern well appointed rooms. Comfortable beds and a.c.easily adjusted.

I’ve stayed here before and in a much nicer, cleaner room years ago. This was not same experience I had this time. The room did not look clean. Also, the room is too small for a window air conditioner to be situated directly beside the bed.

Clean room, great service for parking vehicle, didn't have the breakfast but sure smelled great.🙂

Friendly staff and good breakfast and parking are the pros. Location is amazing, but wouldn't stay here again because the property, and rooms, are dated, musty and dirty.