Room spotless, everything there and working and very good check in/ reception

Great stay and hotel

Staff are really helful and go beyond the call of duty.

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Heating in room didn’t function properly and noise from extractor or air con units close to bedroom window made it difficult to sleep.

Room very dated stains on carpet, carpet coming away from wall bathroom had seen better days stains around sink limescale all around the floor of shower bathroom door rotten toilet constant refill no atmosphere in bar area saving grace staff very polite and friendly the food could not fault(scrambled egg ) one of the bast We have eaton in a hotel

Was lovely

Good quality rooms and food, nice scenic location

Pictures do not match the ones on the site. Walls are extremely thin and you can hear everything from connecting rooms

Staff were very helpful and attentive. The rooms should state in an annex not the main building. I thought I was staying in the Manor House which I would consider the main building. Quite misleading. If you are looking for old world charm it’s not in the annex.

La chambre n'était pas à la hauteur de ce que nous attendions. Nous avions vu des photos qui n'étaient pas en adéquation avec la réalité sur place. La piscine est abandonnée. Le plafond s'effondre... Cet hôtel a besoin de travaux.

The pool ceiling needs repairing. Would have been helpful to know in advance about pool availability due to closure for swimming lessons. Very good value breakfast with good choices. Would stay again.

Poor lighting in superior room as was there for an event really struggled to put make up on right as did my partner when he had to trim his beard into shape. Same for the bathroom lighting. Room could have done with another mirror in another place. Not great choice of hotel food menu. Bed not big enough for 2 grown adults especially if adult size are not petite.

The hotel was amazing and the room was spectacular. I will definitely return and book again.

Room very small and located on top floor., no lift ! Room signage /directions poor Single beds - narrow. Tap in the bathroom leaked when turned on. No bottled water in the room.

No Bathroom door rotten due to shower overflowing.

A wonderful stay thanks to the exemplary hospitality and kindness of Lisa.

Online description of hotel was misleading- bathroom needed some tlc

The room was clean and the bathroom although it needed some minor maintence to the basin tap (wear and tear problem). The staff were very freindly and helpful We had a bar snack in the evening which was good ad was breakfast. Overall very good value so very happy with the experience. As others have said, the promotional picture does give the impression that you will be staying in a grand old bulding so this is misleading, as the hotel block is modern and not attached to the old building.

I was surprised this is considered a 4* hotel. Conditions okay but basically the same as a premier inn; I was hoping for better for the price. We asked for a refund for our breakfast as avocado on toast and a mushroom omelette took over half an hour to come out and when it did it was cold. The coffee machine was only working intermittently and the quality of the coffee wasn’t great. The pool itself was lovely but generally all the decor was quite tired and shabby