只提供很薄的被子，暖氣控制很差時冷時熱，風扇聲音很大。浴室可能因為乾濕分離的玻璃都很小怕水噴濺到浴缸外，所以水量很小很難調整適當的水溫，不是太熱就是太冷

Excelente hotel y ubicacion. Desayuno rico y variado

Cet hôtel est tout simplement magnifique ; le personnel se démène pour obtenir notre satisfaction et les deux restaurants (petit déjeuner et cafétaria) relèvent de la qualité et du bon goût. Quant à l'emplacement, c'est juste à 5 minutes à pied de la gare d'Atocha.

Clean room, well organized, friendly staff. Room on a smaller size (by American standards) but all great, I would stay there again, walking distance from Atocha train station and from Prado, center town, and the nice park.

Will book again.

Boa localização, equipe de atendimento simpática, café da manhã bom, mas , com muitos produtos industrializados e o pessoal do café da manhã não são solícitos, bem antipáticos.

We really enjoyed our 2 night stay while in Madrid. The hotel staff were so helpful in storage our luggage before check in. The room was clean, and big enough for my son and I. Breakfast was delicious with lots of choice. Hotel is about a 15 minute walk from Atocha station, and about 5 minutes walk to the Menéndez Pelayo metro station. All in all, if we are in Madrid again, I would absolutely stay here again.

Great breakfast, would highly recommend for its variety of options. If you're American and expect crispy bacon, you may be a little disappointed, but it's still delicious. I did sample most of everything over 2 days. Love the thick hot chocolate. Very close to many great sightseeing places and close to Atocha station. Amenities wise: be patient as the elevator is very slow, and in room hair dryer overheats and shuts off way too fast (45seconds).

The hotel is walkable from Atocha Station and Metro stops, but furthe away from the centre of Madrid. The rooms are ok but basic and with little soundproofing. The front desk staff appeared to be overworked and rushed. The hotel seems to focus mainlly on catering for tour groups.

I chose this hotel based on price and the “4 stars” description. While the location is great, and the lobby was well taken care of, very nice. The hotel room was absolutely terrible. The bed was basically a U shape (sunk in the middle) the shower glass I’m sure it has mold, and the walls of the room seemed to have some sort of leak or humidity problem since the wallpaper was coming off. If I would’ve known these things, i would’ve spent a bit more (maybe $30 more?) to stay in an actual 4 stars hotel. (Plenty in the area). I didn’t ask for a room change since I was there only for a night. As per the staff, they did their job.

The staff had such a pleasant manner. When you are a sole traveler you often feel the emphasis is on tourist groups or conference groups. And safety, the foyer was well supervised.

Wd of liked staff to explain WiFi, converter ect

It's a great hotel with walking distance to the train station,parks and the main attractions. The staff are very friendly and even went beyond duty and checked me in an hour earlier which was a blessing after a long flight.

Buen servicio aunque el hotel ya está muy viejo

Walking distance to train station,nice and quiet ,staff speak English

The bed moved, pillows don't stay. Room extremely tight, the view faces the neighbors.

Excelente servicio, excelente ubicación, muy cerca de los atractivos principales de la ciudad. Instalaciones cómodas y limpias. Muy recomendable para los que quieren conocer Madrid. No dudaré en volver a este hotel

O hotel é excelente. Perto da estação Atocha. Gostei da cama, muito confortável, ar condicionado funcionando bem e o banheiro não fica com a porta diretamente para o quarto, o que é algo positivo. O café da manhã é excelente.

Very nice, excellent value. Comfy beds and easy walking to Atocha train station and plenty of restaurants.

Great property. I loved the location as it was very convenient for my needs. The only thing wrong was the mattress. I was very hard!