Staff kicked in my door then said I did it and tried to charge €1300 before I left

Clean rooms and clean hotel

Thing is.. They give you room 1154 and you are directly above the huge outdoor party club, which runs music over big time surround sound systems until 2 am. Honestly, you could feel the music flowing through the hotel walls. In my opinion, this is unacceptable. Food was so-so. Acceptable for a shortterm stay (5 days max). Location is good, if you can walk down and up the hill to reach the city. Staff are mostly friendly.

Great

The hotel was really good with 2 pools and the all inclusive. Just for the buffet it was very similar each day, so not much choices. But really good when you are going with friends.

Están bien la instalaciones aunque remodelar un poco no vendría mal y cambiar las TV de las habitaciones, de resto, fenomenal.

Personal muy amable... habitación buena

Lo recomiendo!

Hotel bien situé, chambres spacieuses et personnel accueillant.

La limpieza brilla por su ausencia la verdad que una pena

Points négatifs -toute ma famille aa été malades après avoir consomme le même plat. Viandes pas cuite et sûrement pas de bonnes qualité -pas de lit double dans les chambres maïs deux lits de camps mis côte à côte. Points positifs. Personnel attentionné Un grand espace piscine avec transats en nombre suffisant Petit déjeuner diversifier

We had a very pleasant stay at the Puerto Resort. The rooms may be a bit old-fashioned, but they were clean and well-maintained. I noticed that they were refurbishing the fifth floor, which suggests that they have plans to update the decor in the future. If you'd like, you can request daily cleaning and towel changes. The rooms are spacious, with plenty of room, a large wardrobe, and a generous terrace. The food was excellent, offering a variety of options for both vegetarians and meat eaters. There was always something new to try. The drinks were also great. The swimming pool area was not crowded, perhaps due to the time of year, and the indoor pool and gym were similarly peaceful. You can use the gym and join water fitness classes, as long as you sign up in advance – and these are all free of charge. The resort consists of three hotels, and meals are served at two of them. This was not an issue for us, and we appreciated the ability to use the facilities at all three hotels. You don’t have to stay at a specific hotel to enjoy a drink; you can visit any of the other hotels. The resort is conveniently located near shops and offers beautiful views of the ocean. They also organize evening entertainment after 9 PM, which added to the enjoyable atmosphere. Overall, we were very happy with our stay and have no complaints. However, if you're particularly picky or enjoy complaining, you may find some things that aren't to your liking. But in general, it’s important to relax a

-

Hotel agradable y bien ubicado a 15 minutos andando del centro del Puerto de la Cruz. El personal amable y atento. La habitación muy sencilla era espaciosa aunque alguna actualización del baño mejoraría mucho la experiencia

Habitación espaciosa, muy limpio todo y cómodo me encantó, piscinas limpias y una bajo techo, animación nocturna todo perfecto lo recomiendo mucho

Fantastic staff and meals [not so much the snacks] lovely building, a few signs of age in places. Gym is just good enough, activities and pools are great.

Great clean hotel

💪🔥

Siisti mutta jo vähän kulahtanut hotelli,äänieristys kyllä huono,kaikki meteli kuuluu käytäviltä ja viereisistä huoneista.

We had four different rooms beacuse of a broken door, bedbugs, spots on the carpet, stinking rooms and after got downgrated to a view with a stone wall with a room that had runnning toilet and screaming kids on both sides… The personal was bad at english and didn’t understand what we where takling about, even tho they said “i understand” a hundred times. The food was bland and i got food poison two times. No beuno!!!! After battling with the personal for three days and waiting two days to talking to the manager we got a room with mountain view in the hotel on the other side, that room was clean with no trouble tho. The AC only worked in the last room with mountain view out of all four rooms… Water is no option after 23 pm so you need to buy a bottled water yourself from the vending machine, so much for “all inclusive” I wouldn’t recommend this hotel at all, they are a bunch of amatures with no sence of service. Save your hard earned money and find something better, for gods sake and your own, please!