All the staff is very helpful, nicely, kindly and sweet. The room is bit, maybe I booking family room, the bed is sooooo big. If I come again, this is my first choice to booking again.

Very disappointing stay. The hotel is extremely outdated, in poor condition, and has a strong musty smell throughout. It did not live up to the expectations set by the listing or reviews. I wouldn’t stay here again and would recommend looking elsewhere if you’re visiting Swansea.

5 stars but really needs a refurb

Good location clean property

Great spot for a visit to Swansea

The hotel was inexpensive and in my head I think you get what you pay for. However the premier inn is also just as inexpensive (if not more so) and far nicer (it was sold out). The carpets are all rucked up in the rooms and hallways. The beds you can feel the springs in the mattress. The aircon didn’t work (not great in a heat wave). Pubes on the floor in the bathroom and general dust dirt in all the corners of the room. We arrived an 1.5 hours early. Went to the desk to ask if room ready would it be possible to check in….yes room ready- that’ll be £20 though (no thank you). The location is good, didn’t have breakfast so can’t comment on that. Wouldn’t recommend but if it’s in your budget and only place available then I’m sure there are worse.

The location is very good, less than 15 minutes to walk to the coach station or railway station. There are many shops and cafes near the hotel. The room is clean and the air conditioning is good. The staff are polite and helpful. The building is a bit old style but it is OK for me.

This hotel was absolutely dreadful. The staff were rude and unhelpful. Very dirty. I would not recommend this hotel to my worst enemy.

The room was ok whole hotel is dated but it’s clean and central for Swansea city centre

Very worn stair carpets - had to use the stairs as there was only one, very small, lift working and waiting for it took up most of the morning. Not much food on offer in the evening apart from a (frozen?) pizza - which was actually very nice.

good location with plenty of parking. The whole inside was tired and old fashioned. The room we had was poorly decorated, the windows are rotting, the carpet is dirty and rumpled up, the furniture is old and tatty, the bathroom, though quite large, was scruffy and with mold around the bath, the plug didn't fit the sink, there was no hot water in the morning and the cold air blower didn't really produce any cold air. Certainly wouldn't stay here again.

Staff very helpful and friendly Room clean and tidy A bit dated but very good

Centrally located but very dated, needs a damn good spruce up. No receipts available from the bar, had a post it note with the charges written on. Breakfast was a good choice, the staff are all very good.

Room was the worst I have ever stayed in , , cobwebs , along with the spiders in corner , bird droppings on window , stains on carpets & chairs , the furniture was worn and scratched , carpet a tripping hazard as all uneven , & not just in the room , the list goes on . I didn’t even use the tea and coffee in the room as the state of the room put me off using the kettle. I would’ve asked to be moved , but was only staying for 1 night , and judging by the corridors and stairways and the rest of the hotel , including the dining areas , a different room would’ve probably been just as bad.

One of the two very small lifts was broken down; the Barasserie was never open; the curtains at the end of the corridor were hanging off. Room was comfortable and the breakfast was fine

👌

Really friendly staff, really nice budget hotel, not sure how it’s rated 4 stars as it’s a bit more dated than a premier in. I wouldn’t let it stop you staying, location is excellent so is the room size and the beds were really comfortable. Just they really need to hoover the rooms and replace some bits! All in all would still stay again for a budget trip.

If you want a clean and friendly hotel, centrally located Dragons is a good choice. Nice large room with comfy bed. We arrived fairly late and left early so didn`t have a chance to use amenities

Couldn’t book in when room which was available as we didn’t pay for extra money to book in before 3. Couldn’t keep our luggage before book in - as the staff had to deal with ‘so many book outs’ at 2pm ?? Staff on this shift were not helpful as our previous visits. Absolutely poor , even checked out early when paid for the second night .

Nice clean hotel. Great city location