I had a very good and peaceful stay experience in Lugano with a lake-view balcony suite. The huge room with a spectacular view was nicely set up, and the gymnasium facilities were perfect. However, the kitchen was not for cooking; only the kettle worked. In addition, the staff was kind and helpful.

Family trip, a group of 5, good location, very nice facilities, best view, good service by the friendly staff, will definitely go back to stay when I go to Lugano again!

酒店服务员很nice，主动帮忙，第一次入住就帮我upgrade到loyal room，房间很宽敞漂亮，很有艺术feel，又有露天小阳台，酒店餐厅和周边景观非常棒，可以远眺美丽的Lugano湖和连绵不绝的山群

Sehr gutes Frühstück, sehr grosse(s) Zimmer/Wohnung, sehr schöne Aussicht, hoteleigene Parkplätze direkt am Hotel, Hotel etwas in die Jahre gekommen

Great hotel, beautiful view, and the staff were excellent, especially Marco.

Clean very clean

Excelente quarto. Hotel um pouco distante do centro

The room was terrible and need's renovation urgent. A Heating like in the 70th. The included breakfast is like in B&B Hotel, if the guest wants omlett must pay 9CHF. And in the room was a cockeroach which my dog tried to eat. The staff was OK. The fasade looks like the houses in communism. I would recomment this location with 6,0.

La chambre ne correspondait pas vraiment à la réservation que nous avions faite. En tout cas elle n’avait rien à voir avec les photos sur le site, mais elle était très bien très bon accueil et quelle magnifique ville

Service du restaurant incroyable. Bravo

Lovely big room

È stato tutto piacevolmente ottimale

Excelente hotel, colaboradores super educados, prestativos, recebemos um upgrade de cortesia. Vista indescritível dos quartos e do salão do café da manhã.

Great breakfast. Marcos in reception was exceptional, great customer service, nice person. Beautiful hotel, great location. I will come back again, my family loved it. Amazing views.

Amazing hotel room and vibes - just for dinner restaurant we waited long time on our second night . The first night on the December 24th was amazing great staff and very caring but the 25th the team was very unattended.

We were in Lugano for just one night for my partners birthday and wish we could’ve stayed longer. The staff were very kind and upgraded our room for the birthday celebration! We also were able to arrange a free shuttle to the train station when we left. Beautiful view from the room and other areas in the hotel. We didn’t get a chance to use them, but the wellness amenities seemed great as well. Would stay again!

Personal freundlich und zuvorkommend

Dee Ausblixk

It was a great experience including staff, amenities and breakfast. We will definitely come back!

This place is awesome.