There were used coffee capsules left at the minibar when we checked into our room, which suggested that it had not been properly cleaned or inspected. When we called the front desk at around 5:00 p.m. to request replacements, the staff member who answered told us she was the only person on duty and therefore could not bring any new capsules to our room. We found this explanation disappointing. For a hotel of this size, it was surprising to hear that no one was available to assist guests during the late afternoon. Even if she was indeed the only staff member on duty, we were not expecting immediate service—it would have been perfectly reasonable to arrange for someone to deliver them once additional staff became available. Unfortunately, no alternative solution or follow-up was offered. We have no complaints about the hotel's location or amenities, which were both good. However, considering we paid nearly $400 per night, we expected a much higher standard of customer service. Based on this experience, we do not feel the level of service justified the price.

Was a great, family friendly hotel. The pool and slide were a favourite.

Really enjoyed out stay here, cleanest of all our Alberta hotels. Expedia didnt show the “tourist” tax ans hotel adjust pricing to match expedia price - so watch for that

Greta hotel. Had everything we needed and more.

Nice hotel and pool with huge waterslide. Continental breakfast was quick, easy and delicious. Staff were polite and courteous. Would stay again.

Great family stay

The hotel had a great location to get most places in town. The pool area was extremely busy.

Great spot for families! We are so glad we chose a hotel with a pool, Drumheller can be absolutely blistering in the summer months and it was so great to have a place to tire the kids out before bed and cool off after a day around town, even when the pool was “busy” it never felt crowded or chaotic. The breakfast was well set up, clean, delicious and consistent. The staff worked wonderfully to keep items stocked and fresh and everyone was very nice! Would highly recommend to all families going to Drumheller for their dinosaur vacation!

Amazing breakfast. But go early as it gets packed with families and there is not enough seating.

Great place to stay when visiting Drumheller. So convenient and the service was wonderful. We had a blast in the pool.

It would be great upon check-in that the price you booked it for would match the check-in price. When we checked in the price was almost $15 more than the booking price. If I would not have noticed it, it would have slipped through the cracks. The great thing is once a called it out, they gracefully adjusted the price to the booking price.

Would definitely stay here again.

Really good customer service

Admin staff was a bit unsure of what to do when we got there. Not sure if it was because we booked through Expedia or what. Otherwise things were great!

Hotel was clean with courteous staff

Modern hotel & room, friendly staff, clean room and exceptional breakfast! Family friendly and would stay here again!

Nice hotel with a fun water slide and pool.

It was a well kept clean hotel

Very loud, very over priced. Breakfast was bland.

The room was great for our family. We stayed two nights. Location and amenities were excellent.