酒店洗手间淋浴不能使用，花费一个小时修理，换了新龙头，在精疲力尽的旅程中，令人更加憔悴。

酒店丢了我的订单，用了一个多小时办理入住！不仅如此，因为酒店超卖，把我分配到一个老旧脏差的所谓河景房，坚决要求换了房！位置属于阿斯旺偏远的地方，远离中心。

1.位置偏遠，離市區有距離，走到市區要半小時2.房建設備老舊，年久失修3.服務人員態度尚佳，接待有禮4.早餐種類少，選擇不多但可以吃飽，沒有四星飯店的品質，整體來說，不推薦，台幣兩千多的價位，可以有更好的選擇

我們訂了兩間客房, 提出要求希望能安排到相鄰的客房, 但被櫃台忽視, 完全不打算幫我們確認, 最後直接給我們兩個房間, 只說都在同樓層很靠近沒關係. 客房樓層的大廳燈壞掉了, 閃爍到第三天才修好, 讓大家眼睛非常不舒服. 早餐的麵包選項豐富. 房間乾淨, 但LED床頭燈一個是壞的, 一個是閃爍的.

飯店整體較老舊，服務人員態度不太友善，遇事推卸責任，無法為顧客解決問題 房間沒有WIFI，很不方便，有浴缸但有點髒

Excelente comida, atención muy buena

Muy buena atención muy atentos muy bonito todo y la comida increíble

It’s ok for the price

I absolutely loved my stay at Basma Hotel-Aswan. I celebrated my birthday at the hotel and was made to feel so special by all the staff. Special thank you to Miss Reham, guest relations manager, Felo from the Admin team, Mohamed from the night reception team and the wonderful Mr Waleed from the restaurant. I loved my stay so much that I extended for an additional three days.

First trip to Aswan, the amazing team at Basma Hotel made my birthday feel very special. Thank you Reham from Guests Relations for my birthday cake and decoration in my bedroom. Thank you Felo and Mohamed from the reception and administration team and special thank you Mr Waleed from the restaurant. Highly recommended for solo travellers. 10/10 for everything.

Room was clean comfortable, staff helpful and the pool area is beautiful.

Yes

Hotel in einem relatif schlechten Zustand, benötigt Auffrischung, besonders bei Mobiliar, Leider haben wir auch das Frühstück nicht sehr sauber gefunden, sowar zum Beispiel der Wasserspender ungenügend gereinigt. Leider wurden mir für die 2. Nacht die Badetücher entfernt, jedoch die neuen vergessen.

Excellent stay. 100% Recommend

セキュリティも良く、安心して滞在できました。 スタッフもみなさんアットホームな感じで楽しく過ごせました。

Great staff, the hotel is a short drive from all ppints of interest. I want to especially thank Reham from the concierge, she was excellent and had great communication. She made the stay very smooth and relaxed.

Clean room and helpful staff

Noi abbiano prenotato una camera superior vista fiume , con un bellissimo terrazzo, stanza pulita con un toilet set molto apprezzato, pazzolino e dentifricio, pettine, spugna, set cucito, set barba. Buono il sonno con materassi e cuscini comodi. Tutto il personale ( reception, camerieri, addetti alla piscina) molto gentili ed attenti. Un grazie particolare alla relation guest e all' Hotel Manager che ci hanno permesso di fare un late check out. Bella piscina e personale molto attento e professionale, buona la colazione, da migliorare la cucina del riatorante. Nel complesso un hotel da raccomandare. Mahmood number one.

トイレはキレイだった

Decent place