Ideal for race course and a short taxi ride into Gosforth itself or Newcastle City centre...situated perfectly for what we needed...food and drink is also good in the hotel...staff were also helpful and friendly

The staff were excellent and couldn’t be more helpful. The lobby and bar areas were nice. We had to change rooms as our first room wasn’t clean. We were moved to a better room only to find scaffolding being put up outside our room on the first day. We went out for the day and when we came back there were workmen on the scaffolding. We decided to pack up and go home a day earlier than planned. We only stayed one night when we had paid for two. We won’t be going back to this hotel. It needs to take the word GRAND out of it’s title as this is something that it isn’t.

Booked as a birthday gift for my mum. Hotel is close to racecourse. Stayed here 8 years ago but it now needs a revamp desperately! Rooms are clean. Only difference between a standard double and executive double is a robe and a bottle of water! Would be helpful if guests were advised on check in or in the many emails received before the stay that you have to request to get your room cleaned and towels changed. We came back from racing to unserviced rooms and dirty towels, to be told house keeping needs to be requested - you only know this if you scan QR code in room and hang a non existent tag outside the door! Housekeeping go home at 2.30. Brought towels and left dirty ones. Very disappointed not worth the £550 for 2 nights. Will not be returning in future. Never heard requesting room to be cleaned in any other hotels that I have ever stayed in. You cannot keep blaming Covid for poor service!!

Decent enough hotel, quite standard though so was quite expensive for one night but mainly due to taking advantage of local event

Good stay room little warm due to weather went with 14-16 yr olds who wasn’t allowed to sit in bar or lounge area when wanted to have cheeky glass of wine

Check in simple and straightforward with friendly receptionist. Took four teenage boys in the pool and lady on desk was happy and extremely welcoming. A lady was doing a swimming lesson, couples, young families and a rugby team were using the facilities and it was a great atmosphere. Room clean and perfect for an overnight stop over. Would stay again.

The breakfast was great as was the leisure club attached to the hotel. We used the pool, steam room and sauna twice.

Well past its best days now. Needs. A total revamp.

Good one

- room was clean, but that’s were the good points end. - Horrendously uncomfortable bed and pillow (only 1 per person) - Room temp did nothing despite changing it to the coolest temp - Toilet seat wouldn’t stay up due to handle position of had a toilet lid on your back - Nobody asked how our stay was before we left

Fantastic place, nothing to moan about, the staff are friendly and helpful. the restraunt and pub attached are excellent as well

Very poor swimming wasnt included in price witch was £52

Hot Buffet breakfast items were cold, other items not replenished eg small croissants. Average overall chain hotel Disappointed that the swimming pool and sauna incurred extra costs

Room had not been cleaned properly, sweet wrapper behind cabinet, glitter on bathroom floor and bits under the edge of the bed.

Good value for money

Cracking hotel, rooms clean and tidy, maybe a little dated but all the things you need are there. Restaurant was a little limited but good deals available if you fancy burger chips and a free drink… I’ll be staying again…

Generally the hotel was OK. I was a bit shocked to find that there was a £7 charge to use the pool, I asked to have a look at it before paying and it is a little tiny kidney shaped thing that is no good for actually swimming, more a dip pool. So didn't bother. Next, on this particular night the card machines went down and as it is a cashless hotel no one was able to purchase anything from the bar/restaurant. They couldn't even book it to the room. This was until one of the customers managed to get them to do it the old fashioned way by using the paper swipe machine.

There were functions going on for 2 nights which is good for the hotel, but on 1 of the nights there was a function that included children using corridors as a racing challenge , very dangerous and very noisy

Hotel is very dated, carpets had holes in them, and there where electric heaters in my room. View from the window was out over the roof of the hotel which was covered in moss, litter and cigarette butts. Great location and grounds but needs a makeover.

Excellent experience