The two lady receptionists were helpful and good Waiters at breAkfast were cold. Male receptionist seemed cunning

Boyfriend and I came in early spring, which is a time not many people visit the city. Had an eventful travel from Zagreb to Dubrovnik, including flight delay, plane diverting to Split because of bad weather, shaky landing, and 4 hours uncomfortable bus transfer to Dubrovnik. The hotel staff gave us warm welcome, and offered to take ham and cheese to our room, although it is already late at night and the kitchen is closed. Room decoration is nice. Thoughout the 3 nights' stay, the staff was very helpful with our problems, for example when I needed to see doctor and buy medicine, and when we need to buy bus ticket. Will stay here if we travel to Dubrovnik once again.

以特惠價享受到這間有歷史積累的5星飯店讓我十分満意！ 早餐優秀，其他時間的餐點亦有該有的品質但選擇不多。

Having stayed in many 5 star properties around the world, this is not a 5 star property. This lovely old building, in the heart of the Dubrovnik old town, is not well maintained. A lot of the decor is scruffy. The reception area is just a small room on entry. The air conditioning did not work properly. We had to move to a lower grade room (which had a free standing noisy AC unit) the first night while our room AC was fixed. The breakfast was not great. Apparently, the upper floor restaurant was closed due to lack of staff. You could not charge drinks to the room at the bar. The bar seating area in the evenings was always laid out for breakfast. It seems to be staffed by mainly young people (maybe they are students) with no management on site with the authority to make decisions.

Pucic Palace is situated in Dubrovnik's only old town square and the location is superb for visiting the walls and main sights on one's own. In terms of service and professionalism, however, this is simply not a five-star hotel, and the price therefore borders on extortionate. The check-in was the least friendly I have ever encountered at any hotel in a lifetime of travel around the world: surly and uninformative, and acting almost as if the sole person at the front desk wished we would simply leave. The attic bedroom had no windows at all, misleading in view of the picture gallery. There were no extra touches of the sort many 4-star hotels provide these days: a welcome drink on a hot day, a flower in the room, some fruits or snack items, chocolate at night, nothing. Towels were not changed until requested. Service continued to be unwelcoming throughout, as if the owners were doing us a favor! The staff seem not to have learned the art of the smile, even in the restaurant, let alone words of welcome. Even the prebooked airport ride at €65 had us waiting on a hot sidewalk while there were some negotiations with a driver (and no water on the ride). If you are looking for a luxury stay in a helpful, welcoming environment, don't stay here. There must be better value for money in Dubrovnik.

部屋は薄暗く汚かった 調度品はアンティークというよりユーズド ダイニングも含めて天井にシミができていた バスルームはタイルのめじが黒くなっているとこがあった 他の客はエアコンが故障しているとクレームしていた 朝食は貧弱だった 朝食を外でいただけるのは市場が休みの日曜日だけ 値段に見合わない

The location of The Pucić Palace is fantastic and it's hard to beat being right in the heart of Dubrovnik's Old Town. Unfortunately, that's where the positives ended for us. The hotel itself felt tired for a property advertised as 5-star. What really impacted our stay was the customer service - from one particular staff member. We organised a porter in person the day before check-in, confirming all the details, but no one arrived. My mother and I waited for 30 minutes in the heat before accepting no-one was coming. Because of that experience, we made a point of organising and then reconfirming both our airport transfer and porter well before our early morning departure. Despite this, we were incorrectly told to meet our driver without our luggage. Once we reached the meeting point, we discovered the porter didn't even start work until 9:00 am, despite our transfer being at 6:10 am. We had to walk back and collect all of our luggage ourselves, and there was no apology for the mistake. The only bright spot was our driver, Darko from Blue Bay Travel Agency, who went out of his way to find us and was genuinely apologetic about how poorly everything had been handled. It's a beautiful historic building in an incredible location, but based on our experience, the level of service falls well short of what you'd expect from a 5-star hotel.

great location in old town

Location, location, location is everything. Pucic palace is in the heat of old town, so you get to experience the sights, the sounds and the Croatian culture first hand. You get to feel the closeness of the old city, the humor and the friendliness of the occupants.. and then of course it’s the food. Every Mediterranean dish is available from breakfast, lunch and dinner, with the beverage of your choice, and nobody is rushing you. The hotel is a delightful and highly recommended it for your stay in the old city

Great location in the centre, but is also quiet at night, though if you are in a front facing room you will hear them setting out tables in the Square from around 6ish. The bed is extremely comfortable. The room we were in was very good. Staff were helpful. The only things to be aware of are - breakfast. It is very poor in terms of quality and also its quite cold in terms of the welcome you get. No one says hello, shows you to a table etc for example. The granola is possibly the worst granola I have ever tasted and the other options aren't great either. But there are excellent breakfast venues just a short walk away - the one just past the steps of shame next to the school is great for example. Secondly, it's never clear when/if the restaurants are open. They weren't when we were there despite good weather and having booked one of them. Finally, there are no tea making facilities, which for us as big tea drinkers was a bit of a shame. Overall though, a good hotel. I don't think you would do better within the walls.

Very nice hotel with the perfect location. We could take rests during the sight seeing of the Old town of Dubrovnik. We had to leave early for a tour and an early flight, and the hotel prepared for the breakfast box to accommodate as the included breakfast-plan. Please there were professional and friendly. Highly recommend.

Excelente hotel en la Ciudad Vieja

Sehr zu empfehlen in der off-season, sonst unbezahlbar

Dubrovnik is a magical place and this hotel feels like part of that magic.

スタッフの対応が最初から最後までとても感じ良く、部屋のコンディションも立地も抜群に良く快適な滞在でした。 朝食のメニューも充実していて大変楽しめました。

Staff was lovely. Room was fantastic.

Staff was awesome as was location

Acomodações muito boas, localização excelente

Havalandırma sistemi çalışmıyordu ve klima çok aşırı gürültüydü. Havaların soğuk olduğu bir dönemde bu kadar yüksek puan verilmiş bir otelin havalandırmalarının bozuk olması ve bu şekilde müşteri kabul etmeleri kabul edilemez.

It’s a beautiful hotel in the most spectacular old town! Plus, extremely friendly and helpful attention. I really recommend a stay here.