Les Jardins Secrets is a very beautiful property with lovely gardens and a peaceful atmosphere, but unfortunately the service and overall experience did not match the price point. What stood out most was the constant upselling of basic things that would normally be included or handled more graciously at a luxury hotel. Breakfast was expensive for what was offered, with additional charges even for simple egg dishes. We also found the food menu surprisingly limited, with several items unavailable during our stay. One moment that really left a bad impression was being told we could not have a simple glass of tap water by the pool after already ordering drinks, lunch, and bottled water throughout the day. It made the experience feel unnecessarily transactional rather than welcoming. The property itself is charming, but luxury hospitality is about attention to detail, generosity, and making guests feel comfortable. Sadly, that aspect was missing for us, and had we known beforehand that others had similar experiences, we likely would have stayed elsewhere.

This is a total hideaway very different and not at all the mass corporate market. Individual and exclusive is how I would describe it. They advertise and have a lovely spa which is an extra cost. They don't have a restaurant but do provide a small plates menu. Personally I loved it and the staff were exceptional.

The suites are all unique in their character and decor. Bath tub without a shower is not very practical for an old person. Choose the one with proper shower.

Gorgeous spot

The hotel was spectacular and the service more than excelent and the owners very charming. My family loved it.

Absolutely dreadful experience very eccentric property and definitely doesn’t warrant the 5 star rating or the price charged. Very surprised that Expedia promotes this property on their website as it can only damage reputation

un immense petit bout de paradis tout y est délicieux et raffiné, le décor, je jardin, les chambres, les repas, le personnel.

The property is nice and in good holiday vibe

Magnificent house and garden. The shady garden and pool are a perfect retreat from summer heat. Staff were all wonderful.

local agradável, com lindo jardim, café da manhã excelente com produtos frescos, funcionários atenciosos. Quarto confortável, um pouco escuro e com poucos armários.

Superbe hôtel, lieu enchanteur que l'on ne soupçonnerais pas en plein coeur de Nimes

Un autre monde, une autre époque, le paradis dans cet établissement plein de charme où l'on aimerait suspendre le temps... Un jardin luxuriant, une végétation exubérante, un cloître... rien depuis la rue ne permet d'imaginer une si belle demeure entretenue avec amour par ses propriétaires. Partout où le regard se pose, ce n'est qu'enchantement, tout est beau et l'atmosphère sereine... Belle chambre très agréable, excellente literie, bonnes prestations. Un petit bémol toutefois : pas de brosse dans les wc, petit déjeuner trop cher. Personnel charmant, efficace, accueil parfait avec surclassement Nous avons hâte d'y revenir à la belle saison. Si vous passez à Nîmes, ne manquez surtout pas cette adresse !!!

Sehr freundlicher Empfang, sehr schöne Unterkunft in wunderbarer Umgebung.

The entire facility is spectacular. I wish we had spent more time here. The hotel is absolutely adorable. Gorgeous. The food is fabulous. The ONLY complaint I have was room temperature. Both us and the couple we were traveling with had rooms that just would not cool down at night. The a/c just would not cool down the rooms. Other than that this is the one time that the pictures actually do depict what you see and experience. Amazing. We will be back.

Vieille maison avec décoration extraordinaire et jardin luxuriant. Surprenant !

Plus q'un hôtel un havre de paix et de sérénité. Un accueil très cordiale. Tout ce qu'il faut pour un très agréable séjour. Encore merci. Olivier

Room service et carte non disponible et de qualité vraiment inférieure pour un 5 étoiles J aurais eu honte de service ca!! Réflections du personnel Non adapté le client est roi... Petit déjeuner sans supplément possible de viennoiserie et mini je précise Un yaourt annoncé a 8€ sur carte et fini à 10€ sur la facture Super! Eau de la piscine glaciale malgré que cela soit conjugué avec un hammam Côté toilette oublié la brosse pour toilette et laisser traces de votre passage pas chic ni hygiénique D extérieur beau pour un 5 étoiles mais de l intérieur ça ne va pas C était notre 2 eme fois une fois en été une fois en hivers il n y aura pas de 3 eme fois

It's not a five star hotel. I would call it a motel. The owners live there. She told us to be quiet at 2PM as my son was swimming since her granddaughter was sleeping. It took a shower and she came up to complain that water is leaking through the ceiling. The whole building is very old but only partially renovated. I would strongly advise against this "hotel".

Un véritable accueil, un service personnalisé, attentif et très agréable. Le personnel se met à votre disposition avec le sourire.

Wonderful experience. We stayed 5 nights with another couple. The owners and staff couldn't have been more helpful with restaurant and sightseeing recommendations, all first-rate, and selected for our preferences. The bedrooms were lovely, and the linens sumptuous. The main floor rooms offer privacy in elegant surroundings. The hotel is very private, with beautiful gardens, and a short walk to the old city. This was our second stay at this hotel, and we rate it highly.