I travel a lot and I mean a lot! I am struggling to think of an occasion when I have stayed in a worse hotel. Alarm bells starting ringing when we were met by the ‘airport transfer’ which was offered and arranged by the hotel. It was a small saloon car and in a poor, dirty condition. On arrival at the hotel the driver demanded the €50 payment in cash. The hotel had made know mention of this and left me assuming it was the same system as hotels worldwide that offer an airport transfer - it goes into your bill. To rub salt into the wound, the usual transfer company I use (and which I booked for the return to the airport) uses large, modern, clean cars and the price was 25% less.
On arrival at the hotel, we were told the room was ready but we need to wait for a shuttle to take us to the room as it was separate to the hotel. For some amazing reason, a hotel that has rooms requiring a shuttle for this reason only has one available buggy - so if it’s busy elsewhere you have to wait or hike up the hill in the heat. We were offered a free drink of our choice at the lobby whilst we waited, however when we got the bar to order orange juice we were told only water was free. We asked later at reception why they told us a drink of our choice but only water was offered - they could not answer. Not going well so far and it didnt get any better. They didn’t care and it was disgustingly dirty especially in the restaurant. Awful!!