Booked a Deluxe Double Room with Terrace and Sea View for a special occasion, expecting a 5-star experience. Unfortunately, it fell far short.
The room is only 21 sqm unlike advertised, dated throughout, especially the cramped bathroom with a shower so small you can’t lean forward and with doors that don’t close. The air con is old and loud; staff advised keeping it on low or turning it off, which is absurd. WiFi is unstable when working.
The room was also advertised to sleep 3, but there’s no space for a third bed unless you’re willing to climb over furniture to reach the bathroom or front door.
Reception staff were hit and miss, and the manager was dismissive of our concerns. We were offered two “upgrades”: one at €200 more per night, or another for free in a dark -3 level room — hardly an upgrade!
Outside the room, the pool and breakfast were excellent, and most staff were great. But dinners were basic at best, yet still cost over €50 for two people without alcohol. Access to the indoor spa pool costs an unadvertised €30 per person, per day.
We came to relax and celebrate a birthday but left frustrated and disappointed. The common areas suggest a 5-star property, but step into the “deluxe” room, and it’s a tired 3-star experience at best. Misleading and upsetting.
