We stayed as a family of 6 in 3 Junior suites. It is an old building with an eclectic mix of rooms. However I think they have oversold at least one of these rooms as a 'suite'. It is a standard double with a tiny bathroom (one has to climb over the bidet to use the shower). Another of the rooms was very humid, smelly and damp. A dehumidifier was required and needed emptying 3-4 times a day. Not good for anyone with respiratory issues. The staff are helpful and the location is good. However not good value for money.

We had a wonderful stay at this hotel. The place was clean and convenient. The rooms were a bit unusual as this is a beautifully converted historic building. Hotel staff were cordial and helpful. The only issue we encountered was that the workers in breakfast room were somewhat inconsiderate and were just unbelievably noisy, almost intentionally smashing the dishes around when washing or stacking them. Made for a very unpleasant breakfast experience.

Hotem muito bacana. Localização TOP. Os funcionários são excepcionais.

Great staff

This hotel building, carved into the stone, survived the 1693 earthquake and is over seven hundred years old. Josepi, on his second day at work, was an enormous help in parking my car, which was a midsize MG SUV. He went over and above what was expected. Breakfast was a joy with great staff, that would make you coffee exactly how I wanted it and kept it coming without having to ask. Sparkling wine awaited you in the cavern-like separate sitting area upon arrival after a stressful drive, before checking in. Linda and Eugenio gave us incredible service making reservations at restaurants for us and advice on visiting Modica, Scicli, and Ragusa. Linda phoned a restaurant for me when I thought that I had left my hat behind. The atmosphere of the hotel more than made up for the somewhat tight quarters of our room which could be accessed from the street, or by going up a spiral staircase cut int0 the stone behind the front desk. Service at it’s finest.

Great location. Walked to San Giorgio Duomo every night. Breakfast at the hotel was delicious. We knew there was a small shower before arriving, by far the smallest shower we have used in all of our stays all over Italy. The bed was not comfortable. It had some sort of feather or horse hair mattress topper. It was very hot to sleep on. The air conditioning did not keep the room cool at all... and we asked about it twice and we were told we were not using it correctly. We tried it on every setting imaginable to no avail.

What an experience! Great location in the heart of where you need to be

Virkelig godt hotel gåafstand til alt i Ragusa Ibla. God service.

La suite elegida superó nuestras expectativas. Es impresionante el trabajo que se han tomado para el acondicionamiento de la habitación. Muy recomendable.

This is an exceptional hotel in Ragusa. Parking is very difficult in Ragusa. The staff takes your car and parks is somewhere and brings it back when you leave. The hotel itself is stunning, a small, boutique property that was rebuilt after an earthquake several years ago. The steps to the second floor are stone, from the 14th century. The walls are the beautiful light stone found all around Ragusa. The room was small, but lovely. The staff is exceptional. They understand that parking is difficult, finding the hotel can be a challenge, and they do everything they can to make it easier, and your stay delightful. I can't say enough about this hotel. I loved it.

Beautiful old building, many original details like stone arches across the property. Staff was wonderful, very helpful, parked the car and carried our luggage in the room. Negatives: shower was in an arched area, impossible to shower without bending; tub didn't drain well and specs of dirt were floating in the standing water. Dust was falling from the stone arch to the point that the floor in front of the bed had sand all over in the morning. Street was noisy, we were awaken at 6-7am. At arrival we were told that breakfast was not included, and that breakfast was 30 Euro/person, more than a breakfast at a 5 stars hotel. Overall, was not as good as expected.

It was a pleasant stay at Locanda Don Serafino. The staffs were very friendly and welcoming. The room is nice equipped with everything we need. Amenities are niche and nice. Wifi is a bit slow but it works. Don’t forget to try their restaurant, it is the best I’ve ever had in Sicily.

Property location is great. Suite and Restaurant located very far from main lobby and building. However the staff was great and very helpful. Suite had a very humid smell and dehumidifier, a/c filters and exhaust vents were extremely dirty. Did expect this hotel to be a lot better.

The hotel is intimate, refined, friendly and centrally located. I want to come back there.

Very good service and staff. This is very small hotel, with no real amenities. Small reception area with a sofa and a tiny breakfast room. With three groups of two and the two servers( due to covid) it was cramped. They moved us to another room which was much better but this was a separate room which felt more like an Airbandb. I paid pretty much for a basic room but was expecting more from Relais and Chateaux hotel. Moved us but I really don’t see how this constitutes being a hotel is more of a B and B. Good staff nice breakfast.

L'hotel è delizioso e il personale disponibile e gentilissimo. Centrale rispetto al centro e molto curato. Un disagio è l'assenza di un parcheggio e un aspetto davvero fastidioso è il rumore continuo la notte. Le camere si affacciano su una stradina in salita dove passano le macchine, motorini, pedoni, etc... un rumore costante fino alle 2 di notte. Impossibile dormire con la finestra aperta. Anche con le imposte chiuse, per niente facile dormire in silenzio. Peccato

Personale gentilissimo e disponibile, posizione eccezionale. Qualche pecca: La Pulizia Lascia a desiderare, terra sul pavimento, camminando scalza avevo i piedi neri, muro con tracce di sangue e copriletto impolverato. Tutto ciò non può succedere in un hotel 4 stelle. Ho chiesto di aggiungere una persona, chi mi ha risposto è stata gentilissima, ma il letto in più era un divano letto da una piazza e mezza per due persone. Su Hotels.com tra i servizi viene elencata la spiaggia privata, senza specificare che è un servizio a pagamento. Ovviamente arrivati sul posto abbiamo dovuto pagare le postazioni. Per ultimo con le restrizioni covid la colazione non può essere fatta a buffet, rispetto pienamente le regole ma sarebbe opportuno organizzarsi con più personale.

L'hôtel Locanda Don Serafino Hotel occupe des anciens bâtiments en plein cœur d'Ibla, le centre historique de Raguse, à proximité immédiate des centres d’intérêts que offre cette magnifique ville. Nous y avons séjourné 1 nuit dans une junior suite .. A postériori (en regardant les photos du site) nous pensons avoir été logés dans une chambre de catégorie inférieure n’offrant pas de vue et avec une mauvaise insonorisation ! Le charme du site est indéniable, le revers inévitable de la médaille étant l’exiguïté de tout : salle de bain, salle de petit déjeuner, petit salon de lecture …. Le label Relais & Châteaux exigerait davantage d’attentions. Au niveau de l’hôtel, la salle du bar ou est servi le petit déjeuner mériterait d’être repensée complètement ainsi que les toilettes connexes qui en l’état n’offrent aucune intimité (porte ne fermant pas). Le célèbre restaurant du même nom, le Locanda Don Serafino, occupe un site de toute beauté dans la roche et offre une expérience culinaire de grande qualité, mais ne semble pas valoir la récompense de 2 étoiles au guide Michelin. Note positive : la gentillesse du staff et la prise en charge rapide de la voiture à l’arrivée (ce qui vous évite de vous perdre dans les ruelles étroites de la ville).

Exceptionally clean, staff very accommodating. Uniquely situated / unique experience

Eleganza, ottima colazione, gentillezza del personale