Location from A40.

A/C did Not work at all. Room overall dirty, sticky surfaces and walls.

Decor a bit tired but very clean and tidy and the staff very helpful. A little bit more variety on meals.

Great location next to South Ruislip train station for quick access to Wembley. Hotel was clean and tidy. Parking round the back £10. Air con in the room was a bit noisy but only a minor niggle.

Clean hotel and comfortable. Air conditioning was not working properly though.

Ideal location to get to wembley, pubs and shops close by

For a London hotel, I'm probably most impressed by its value offering. The price I paid was much lower than other hotels in a similar area, which included a complimentary continental breakfast with ample choice; the freshly baked croissants were particularly delicious. The room was large with a comfy double bed and a decent TV on the desk. The room included plenty of storage space. The electrical sockets are outdated, without any located near the bed area. The bathroom was decent and the shower pretty powerful, though again dated when compared to more modern hotels. The whole hotel, including lifts, corridors and lounge/dining areas, was clean and smelled fresh. Although the air conditioning in the ground-floor lobby seemed to be working fine, I can't say the same for our room. You couldn't change the temperature, only fan speed, which, although it was on max, wasn't particularly powerful. Although you could feel a cool breeze, it wasn't strong enough to cool the room, and due to the hot weather, I suffered from a poor night's sleep. The room did include an additional standing fan; however, it was old and wasn't powerful enough to have any effect.

Great, clean, comfortable - always stay here

Abrupt and rude staff on check-in. Rooms poorly maintained. Air-conditioning not working in first room so was moved to another room,just as poorly maintained as the first. Mould on the bathroom ceiling, watermarks on the taps and corroding mirrors in the bathroom. Plus side very very convenient for the tube and the train to Wembley. Didn't have food there so can't comment. It would only take some very basic updates to make this hotel better, but I won't be choosing to stay here again.

Our stay was okay overall. The best part was definitely the staff. Everyone we interacted with was friendly, polite, and always willing to help. The room itself wasn’t the greatest. The AC barely worked, but after we mentioned it to the front desk, they gave us a fan which helped cool the room down a little. The bed was also pretty uncomfortable, and both of us woke up with sore backs each morning. The bathroom was the biggest downside. The shower was either freezing or way too hot, and it leaked water all over the bathroom floor every time we used it. It looked like this had been an issue for a while because the bottom of the bathroom door had obvious water stains from it from previous guests. The staff really did their best, but the rooms could definitely use some updates and better maintenance.

Clean and tidy room, great for the price. Staff helpful and friendly. Very easy access to Wembley stadium, train virtually on the doorstep with handy McDonald's, Nandos and shops close by.

The hotel is clean and minimalistic, it is a well maintained dated hotel that provides all you need for an excellent price within 5 mins walk from the tube. The provided breakfast is basic but you can pay extra for anything other than warm croissant with ham and cheese but that did me. The staff are lovely. The prices for meals in the hotel are very reasonable too. We go here every time we are at Wembley as its 10 mins max via the train next to the hotel.

Did what we needed it to, But on reflection the shower and general bathroom plugs, taps were all grime and limescale ridden. The bed was very squeaky and felt like we would fall through. The general feel was it all needed a general bit of TLC, Air conditioning struggled potentially due to the heatwave, but didn’t budge all night. Better advertisement of breakfast would have been better, rather than just being told the price at the reception, would be good to have a menu in the room to look at our own leisure. No noise from outside though. Staff very friendly, and wish we could have enjoyed a curry for tea if we didn’t have plans.

Love this hotel for its location rooms are tired, dripping tap all-night aircon was okay bed was okay the rooms need some TLC, although I think they now have new carpet

Room was very worn, a/c not working at all and it was very hot in the room. Very very thin walls and TV and conversation from next door could be heard. Staff very friendly

Our group booked 7 rooms for over 13 nights at this hotel during a major community congregation taking place in London. We paid over £140 per room per night, despite the hotel’s usual rates typically being around £75-£80 per night. We understood that prices increase during busy periods and were willing to pay the premium rates in exchange for a comfortable stay and good service. Unfortunately, the experience we received was completely unacceptable and was one of the worst hotel stays our family has ever experienced. The biggest issue was the air conditioning. During our stay, London temperatures exceeded 30°C, and one of the main reasons we chose this hotel was because it advertised air-conditioned rooms. However, none of the air conditioning units in any of our 7 rooms worked properly. Room temperatures remained at approximately 28°C or higher, even late at night, making it extremely difficult to sleep or even remain comfortably in the rooms. We repeatedly raised this issue with reception throughout our stay, only to be told that the units were broken or that the weather was simply too hot for them to work properly. Neither explanation is acceptable for a hotel advertising air conditioning while charging premium prices during a heatwave. No meaningful solution was provided. No repairs were carried out, no alternative rooms were offered, and no effort was made to improve the situation despite complaints coming from multiple rooms over many days.

Convenient for Central Line. Not brilliantly maintained - our room had no plug in the basin - surely the cleaner must have seen that; but that was less of a problem than it might have been because the basin waste was partially blocked and it took 2-3 minutes to empty. Breakfast OK, but no muesli or granola or similar.

This hotel is really well situated right next to the Tube and mainline railway station. Lots of local shops nearby. Staff are nice and helpful. However, this trip was my first in a few months and they still have the problem with the internet being poor - when it works it is fine and the speed good but the connection keeps disappearing (wifi stays up but internet goes off). I have reported it numerous times on previous visits and I was frustrated to find it still has problems. The issue was present on all 4 of my connected devices.

Third visit to this hotel and once again I am pleased to say that all the staff were extremely pleasant and helpful. The facilities in the bar and restaurant were very good. The room and facilities were good too, however more attention needs to be undertaken regarding upgrading and ensuring everything works. For example the hairdryer and one bedside light didn’t work. Also no plug in the bathroom sink. All in all - a comfortable stay for the price.

Die Einrichtung ist in die Jahre gekommen, aber alles ist gepflegt, sauber und ordentlich. Die Lage zum Bahnhof South Ruslip ist perfekt. Wir waren zu einem Konzert im Wembley Stadion und waren innerhalb von 15 Minuten dort. Echt super Anbindung.