It was a very mixed stay, although overall it was positive.
The first room we were given was very dirty. The walls in particular were yellow and marked, including hand prints on the walls and mould on the curtains (pictured attached). The room was very hot and the window didn't open - no air conditioning either. It was quite small and cramped. Premier inn would have been a lot better.
Having raised concerns to the receptionist we were given a much cleaner room.
The swimming pool and spa were very clean, the gym is good with good equipment.
The breakfast was absolutely brilliant and well priced.
Some staff were wonderful. Others were not so. We had a drink with our friends in the bar on our first night staying there and the service received was awful. I asked first for a decaf tea and was told no by the person serving me, but the two behind her said we can do that. I then asked for 2 glasses for a bottle of wine I had purchased earlier from them - I was again told no from my server, but then others said yes if I didn't mind red wine glasses (I didn't mind). I then asked for 2 Pepsis - 2 were put on the bill but I was only given 1. When I asked for my second Pepsi the server poured it and added another to the bill, to which I had to correct her. The second Pepsi she poured was in a smaller glass but charged the same amount. I asked for a tray to carry everything, when I got to my table I realised there was so milk for the tea and the mug was dirty. Very unpleasant.