Excellent Nice people and fine property maintenance

I stayed with my family and had to book 2 rooms but they assigned us rooms as far as possible on the property. Also the keys stopped working on one of the rooms, and our first room smelled a lot like cigarrettes, so we had to change rooms.

The room was dark and hasn’t been updated in some time. The long metal grate shower drain was taken out and sitting on the side of the tub. The staff was very nice but the property appeared run-down.

The facilities are a bit dated and old.

Bed sheets dirty

I would not recommend a stay there. It’s an old bulding , when it rains bathroom selling drops water . Front desk is not helpful and they have an attuide. Manger is not available all over weekend. I had to leave hotel 3 days earlier coz the inconvenience . There cleaning service is terrible.

Staff were welcoming and nice. Love the variety of breakfast choices. Like everything about the place.

Good

Normally when you see "Hyatt" you think it's probably a nice place. Beware, this isn't your typical Hyatt. Our initial room had an overpowering smell of mold, we had to change rooms. The carpet in both rooms was coming up and in the second one I cut my foot on the molding. During my early morning run, walking by other rooms was a powerful smell of pot. I never really felt safe with my wife to be honest. The bedroom door didn't close fully, we only had one coffee cup and nothing to wash the dishes. The staff was always pleasant and helpful, but just know the room we were in (4321) needs a major overhaul.

The room was hot and the staff was ver dismissive

The rooms are big with a whole kitchen and living room. Would stay again.

The room was dirty… bed was clean

Two bedroom two bath was not what photos showed. Bedding was stained, doors had food markings, stray hairs around room, shower head had mold, rags had stains, floor was not vacuumed, toilet was dirty and constantly running, 40 min wait for eggs at breakfast, trash and towels thrown all over sidewalks. Still waiting for a response for accommodation with all these issues that transpired.

The only problem was house keeping. I stayed 2 days and

one night stay-my goto when flying in and out of dfw-los colinas and the ranch - great restaraunt and bar-

Great location for the business I had in the area.

Very rude staff,we checked in room had no towels we had 6 people in room, the front desk said she was injured so she couldn't get me any i would have to wait till next person came on duty at 11pm, very unexceptable. Room wasn't cleaned properly, holes in carpet, definitely needs an update.

Condition was poor. Old furniture, carpets torn.

Our 2nd flight got cancelled so we were stranded in Dallas. We showed up to the hotel with 3 kids and just a little bit of our stuff since most of our luggage was checked! The staff was INCREDIBLY sweet and understanding. They gave us a complementary upgrade to a suite room so we could check in a few hours early. Only 15 minutes from the airport. Kindest staff ever and super open to upgrading us and being personable. The rooms were clean and great. Would absolutely stay here again!

Room wasn’t available upon arrival