We had a very disappointing experience with hotel stay, and the reality of the room did not match your expectations based on the Hotels.com website. Here's a breakdown of the feedback:
* Inaccurate Website Information: The photos and descriptions on the website did not accurately represent the room we received. This is a significant issue, as travelers rely on this information to make informed decisions.
* Lack of Transparency: Hotels.com failed to disclose that the booking was for an apartment-style suite with no daily housekeeping. This is a crucial detail that should be clearly stated upfront.
* Limited Room Supplies: We had to purchase basic supplies from outside, which is not what one expects from a hotel. This suggests the room was not adequately stocked for the duration of your stay.
* Poor Room Condition: The room was in a "bad state," and the comforters were "smelly." This indicates a lack of cleanliness and poor maintenance, which is unacceptable for any accommodation.
* Misleading Third-Party Booking: You felt misled by Hotels.com, as the experience did not align with the standard you've come to expect from them.