由於飯店本身是個舊的建築物' 所以很多東西都很舊' 包括浴缸' 洗手台' 以及桌椅' 地板都很舊' 飯店本身的結構都是用木頭做的' 所以久了就會有這些問題 ! 房間內沒有熱水壺供應 ! 這點就很不好'因為天氣冷'沒有熱開水供應真的很難想像！

This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny.

Todo perfecto

Hotel confortável, boa limpeza. Ótima localização com vista do lago e do vulcão Villarica

Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !

Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.

Excellent. In the middle of the downtown. Love it

This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area

Gostemos muito, tudo muito bom com excessão da piscina coberta que está sem o telhado e tudo muito feio….

I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind

Excelente, como Familia nos encantó.

Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo

Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo!

I had to pay the value-added tax even though I thought it was already included. The hotel was on the beach, but access to it was closed because they only open it in summer—which makes no sense, as several guests wanted to walk there. There was only one can of Diet Coke in the minibar, even though the room was for two people.

Excelente

Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez.

Si bien es hermosa arquitectónicamente … es bastante desordenado todo. Cuando hacen fiestas lamentablemente me tocó ver baños sucios y no existía un orden en los huéspedes q entraban y salían del lugar. Fuera de eso tiene unas vistas espectaculares. Pero falta más eficiencia de parte del equipo hotelero

Everything was amazing! Will definitely stay there again.

El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.

Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again