This was our second stay at Sandos, probably our last unless things improve some. The employees are amazing first off. They work so hard and everyone always has a great attitude. The property itself is really getting run down and needs some work. Several of the restaurants were closed probably because the resort was almost empty. And I normally don’t ever use the room service but it was supposed to be included and one day I had a really nasty stomach and would have liked to use it. Of course the seaweed was awful which is no fault of the hotel they worked tirelessly trying to keep it clean but it was just impossible with the amount they came in daily. I also know there were a few people at the adult pool who were pretty irritated at the activities staff on a day or two. It seemed like there were locals who may have been friends of the staff who had come to the adult pool area and during the activities for those days the staff really was only paying attention to their friends and leaving others out. To the point that a few of the vacationers were actually yelling “are you going to include us” or “let us play” etc. hopefully mgmt can get that handled.

Our first all inclusive resort we have ever been to. It was amazing! Food was delicious. The pool and bar were exceptional. The staff were helpful and were always attentive.

Beautiful beach and resort. Everyone was super polite and helpful. Resort is huge and definitely not enough trolleys. From the family rooms to the beach is a long walk also a long walk to the buffet. Teen club is a joke literally nothing in there, the pictures made it look really nice and big but it's super small. Glad we went once but we will not be going back. Too many other resorts fit us so much better

Good food

I was able to use room service the first night, but then was told that they are no longer offering it. Also, too many bugs. I had bites all over me, very unpleasant. They badgered me to try and get an elite membership, that took away from my experience!

Could use different shows, its been the same ones for years

If you want to vacation on a budget, this is the place. However, despite this place being semi-affordable, I do think it was still overpriced for what you get. The best part of the property was the vegetation. The resort is massive and for every meal you will need to take a shuttle which comes in 15 minute intervals. Not very senior citizen or stroller friendly, since there is a lot of getting on and getting off. The staff is pretty friendly but if you want something done you need to demand it. My app wasn’t working to make a dinner reservation and they were telling me to walk to guest services instead of trying to fix the app. After persisting for help, they said the manager could fix it and he ended up doing so in one second and they looked annoyed. The first impression of the property was horrendous due to Karina, a lady working in the lobby having a big attitude and making me feel unwelcome. I cannot believe she is allowed to treat customers like this, she needs to be fired. All I asked her was if there were any other places to get coffee given the bar at the lobby was closed. She redirected me to the bar at the lobby and I told her it was closed due to the machine being broken to which she rolled her eyes and said “Oh my god calm down.” and “WOW you need to RELAX!” after interacting with her the door to my room suddenly stopped working. Watch out for her. Buffet was good and French, Indian and Mexican. Italian was not good at all. Only ok coffee is lobby made by Jesus.

Our first all inclusive vacation was amazing! No complaints whatsoever, all the staff were very helpful, spoke to us in either Spanish or English, the entire resort smelled good and clean. Good was amazingly good as well!

El personal muy atento y amable, el buffet con variedad de platillos ricos. Tienen carritos de transporte para distancias largas. Para las reservaciones en los restaurantes le dan prioridad a los que son miembros o que hayan reservado directo con ellos. Si vas de agencia posiblemente no vivas la experiencia. La habitación tenia una gotera, se metio el reporte y nunca se solucionó.

The Resort is okay. I feel that if you’re not a member of this resort you will be excluded from most of the areas, activities and restaurants. Other than that the staff is nice and food is good. If you manage to make a reservation on a restaurant I highly recommend you the French

Muy amables, la comida SUPER BIEN, la playa minimo de sargazo y limpia muy amplia, no te molestan con tanta venta

Perfect place

Room service menu was limited and often out of items. Nice place but not so many amenities.

Beautiful hotel, but don’t expect pool side service. If you are use to any other destinations in Mexico like Cabo or Mazatlán, you will have to go to bar to get your drinks and go eat inside the restaurants. The breakfast buffet was great but the dinner situation sucked. Even if you tried to make a reservation they would tell you they were full but if you bought a bottle of wine some how you could get in and once in they places were literally 25% full and staff members standing around. What is the point of all inclusive if you have to pay extra for just basic stuff like dinner. I get they want you to get a time share but I paid more not having a time share! Probably would not return. Our room was very nice though, but the dinner situation and no pool side service really sucked!

We traveled during the month of May as a family of 5 people ( 2 adults and 3 kids age 15, 12, and 9) Let me start by saying the food variety is amazing, ocean is beautiful and staff is super friendly. Ladies on the beach( Claudia and Monse) tend to provide nice entertainment. I highly recommend this resort.

The pools were perfect for all ages! The staff was very friendly and extremely accommodating. Would travel here again!

Family-friendly

Nice place to stay with kids.

Nice stay, they upgraded our room after the first night since our thermostat didn’t work properly and we got an ocean view. Staff was good, food was better than some other resorts we’ve been to. Beach was nice but learning we prefer ones we can snorkel from. Pools nice, some activities. Overall good value!

Solid 3 star resort! Most of the staff were very helpful and friendly. Our guest services representatives went above and beyond. I lost some jewlery in the spa and they were able to retrieve it! The spa was a great experience! Wild life was fun! Had all the amenities we needed to stay entertained. It is a large resort, required a lot of walking if you did not want to wait for the shuttle. Elevators in our building were not operational. Food was good (not great) throughout the resort. We liked Asana the best for al la carte.