Très correct rapport qualité prix

Food was horrendous, coffee was the absolute worst but we did enjoy the wildlife and the beautiful grounds

Todo estuvo excelente, tuvimos un excelente tiempo en familia

Don’t usually write reviews, but have to make exemptions. Been to many all inclusive resorts in different countries but SANDOS was the worst one yet. It’s not the best quality resort and I get it. You get what you pay for. But not being able to eat in restaurants cause all the days were booked already is unacceptable. There was no hot water for two days of the stay ( eventually got fixed) the air conditioning didn’t work good and the staff wasn’t helpful at all. No one cared about you, they only wanted to sell upgrades STAY AWAY

Rate 7/10

Very underwhelming all inclusive experience. It felt like from the minute we arrived on site, everyone just wanted our money with no real desire to provide the best experience possible. Working with the front desk staff was always difficult. When things did go wrong and we gave the front desk ample opportunity to remediate the problem and provide extra to make up for the negative aspects of the experience, they never did. You have to fight like hell and not take no for an answer to get the experience you want.

I didn’t like that they don’t have room service for food.

Terrible customer service, terrible food, rundown property. Used to be good pre covid. Now for the price you pay, there way better alternatives.

The staff was very nice and polite. The food was very average. At check out they added tours to my bill and I had to discuss to have them removed.

This place is terrible and not a good place for vacation. First day just for checking my family and I spent over almost 2 hours in line. The first time my wife was taking a bath the shower was flooding and water all over our room. All of us had issues with door keys because it wasn't working and had to keep going back and forth to the front desk until on my 5th days the door lock was replace because it wasn't lock at all and that night we end up sleeping in a room that wasn't secure at all. The worst that happened to me on my second day was my jewelry got stolen in the room. I reported the issue to the front desk the same night after my family and I came back from dinner. The sent security to the room for investigation and report, After 3 days I had to do the follow-up myself because no one got in touch with me. One day before I leave they told me that they didn't find anything after their investigation. They mentioned that 2 people enter my room, The cleaning lady that been working for 8 years and had a clean record and another person that filling up the fridge. That matter was very poorly handled by management and disgusting. Also food was terrible in that place and cockroaches all over the dining area. Definitely if I had to pick a place again for vacation Sandos would not be in my list.

Las instalaciones están muy bonitas y amplias pero a las habitaciones les falta mantenimiento especialmente al aire acondicionado, nos tuvimos que cambiar de habitación, adicionalmente no rellenaban el frigobar hasta después de insistir mucho aunque debería ser automático a diario, por lo demás el personal fue muy atento

No complaints.

Las personas que limpian las habitaciones llegan aproximadamente ocho de la mañana con sus carritos se ponen afuera de las habitaciones y ahi estan platicando con voz muy alta y arreglando sus cosas del carrito lo cual no me permitio seguir descansando en el entendido q se esta de vacaciones y ocho de la mañana es muy temprano no respetan el sueño de los huespedes pesimo experiencia , solo reserve un restaurante durante mi estancia y no me dieron opcion solo la que la concierge me dijo la cual era muyvtrmprano para cenar pedi cambio y segun que no habia llego al restauranre y estuvo vacio pesimo

Bufett muy bien

It was a great experience with our family of 4. We did upgrade and join the vacation club too.

When they say check-in is at 3, it's at 3 — no early check-in. We had to wait three hours in the lobby after waiting in the check-in line for 35 mins because they said our room is not ready till 3 like the sign says and spent two hours in line to check out. They wouldn't give us the QR code for our transportation to enter the gate before checkout, even though we asked the night before. We only got it 25 minutes after checking out, and our transportation was already waiting, which cost us extra. They’re strict with meal times; when the clock hits, they stop serving. The alcohol is watered down, and they won't pour doubles. The food isn’t great either. The hotel has a shuttle to the pool and beach, but there’s no one helping you. You can wait in line and still not get on the shuttle because people cut in line or push others out of the way. We saw people start yelling and fighting over the shuttle, and the staff did nothing. Also don't loose your wrist band it's $100 each and towel cards $50 each

Lo que más me gustó entre muchas cosas fue el tour en bisicletas y la magnífica atencio del joven Gia Martínez que el uso una bisicleta con un cuerno roto exponiendo su seguridad porque se agotaron las bisis. La comida por su puesto. Lo que no me gusto es que te pidan un depósito de 5000 al hacer chec in que por cierto todavia no me lo regresan.

very family friendly, food was great, pool bartender Eddy, was very friendly and great with the drinks.

Rooms could be cleaner. I don’t think they moped the floors daily(for sure not in the bathroom:toilet area). Swimming pools water was too warm, especially the adult pools with deeper water, somehow kid’s pool water was a bit cooler. One of the elevators was on and off, so, for us , family with toddler in stroller was kids of issue. Otherwise hotel was good, food was ok, cocktails were meh. We didn’t have a chance to try any food at the restaurant, you need a reservation for, just preferred to eat dinner outside hotel resort. Hotel is located in quiet, safe and gated community, so that was a big plus. Unfortunately the beaches face a massive, record-breaking influx of foul-smelling brown seaweed called sargassum, so you don’t even want to approach the beach because of that smell. Staff was nice and helpful, kids loved pools with slides. I really enjoyed the diverse plants and wildlife on the hotel grounds. We had a good time there.

We are a family of 4. 2 under the age of 8. We came to celebrate my daughter’s birthday and our pre-anniversary. Our stay was amazing! My kids and husband did not want to leave the resort and stated it multiple times. All of the food was great, all of the à la carte restaurants were 10/10. We had great help from Fernanda that worked with Expedia guests and made our stay so much more wonderful. We can’t wait until we come back. The room was clean and fresh. It was cleaned daily. The beach is somewhat of a walk from family section but there is so much we got to see on all of our walks to and from the beach it was barely noticeable. The beach was not as clear as previous years but that’s Mother Nature for us. The water still felt so good, Playacar has always had a beautiful beach. I thank all of the wonderful staff at Sandos for making this family trip one to remember with great times!